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I’ve referred someone. How do I know whether they’ve signed up and whether I should get a reward?

Thanks so much for telling your friends about OVO

If all goes well and they sign up, you’ll get a lovely reward – and so will they. You’ll know if your friend has signed up as we’ll email you telling you the good news.

Just so you know, Mention Me is the company helping us run the Refer a Friend scheme – so look out for an email from info@mention-me.com. Don’t worry, though, it will all be OVO branded so you’ll recognise it’s from us.

You can also keep track of your referrals in your Refer a Friend dashboard. You can either go straight to My OVO or look at the bottom of the email you received when you signed up for our Refer a Friend scheme.

Trouble logging into My OVO? 

If you can’t get into your account, you might need to set a new password. Here’s how to do it: 

Click ‘Set a new password’

Type in your My OVO ID and email address

Now click ‘Set new password’

Go to your email inbox, we’ll have sent you a temporary password (be quick, it only lasts 30 mins)

Click the link in the email, then choose a new password

Finally, click ‘Continue on My OVO’ – and you’re in

Now you’ve started, don’t stop referring. You can refer as many friends as you like, and you’ll get a reward for every person that signs up.

Our rewards won’t always be the same, so it’s best to look at the homepage of our Refer a Friend scheme to find out what we’re offering today. 

My friend got their reward but I haven’t 

It's possible that the email we sent ended up in your spam filter. Please check your Spam folder.

I referred my friend, they signed up but haven’t heard from you 

It is very important that you remember that they need to sign up on our website or over the phone in order to qualify for our Refer a Friend reward.

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