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The switching process

Switching energy suppliers should be simple and straightforward. Once you’ve applied to switch, you just sit back and let your current and new energy suppliers do all the work.

However, sometimes you may want to know what’s happening, how far the transfer has got, or why it seems to be taking longer than it should. This section provides all kinds of answers and information to help you understand what’s going on.

To get you started, we explain how to switch. Take a look at our step-by-step video that shows you exactly what to do. Once you’ve watched it, and decided which of our plans is right for you, you can follow a link through to our website to get a quote and begin your switch right away.

There are five simple steps to the switching process, but to start with, you just need to go to our Quote & Switch page and apply.

You’ve then got a 14 calendar day ‘cool-off’ period, just in case you change your mind. Once the two weeks are up, we’ll start taking over your energy.

When it’s getting close to your switchover date, we’ll ask you to give us some meter readings. That should take you just a few minutes – and then everything else is up to us. We’ll get in touch with your current supplier and sort your switch out in around 4 weeks. We’ll keep you posted on how things are progressing and let you know at once if there are any problems.

Whether you’ve got a credit or a debit balance with your current supplier , you can find out what you need to do (or make sure your current supplier does) in these pages.

Read more Read less
Will my smart products still work if I switch provider?
Will my smart products still work if I switch provider?
If you’ve got a smart meter, you still have the right to move to a new energy supplier – but some of your smart products may not work with your new provider.
Can I switch energy suppliers if I’m renting?
Can I switch energy suppliers if I’m renting?
When it comes to energy, do you know your rights as a tenant? Find out here when you can or can’t switch energy suppliers without your landlord’s permission.
What’s the delay with my opening or closing readings?
Opening and closing energy accounts is a little more complicated than just asking for your opening or closing readings as several parties are involved.
Why is my energy switch delayed?
Usually we aim to get you switched in 20 days. But sometimes things don't go according to plan. Here's an overview of common issues that lead to energy switch delays.
Can I switch if I’m in energy debt?
If you’re paying off an energy debt using a prepayment meter, it’s still possible to switch energy companies. Take a closer look at how it works.
What is an Independent Gas Transporter?
There are many rural areas or new developments in the UK that the main gas networks don’t reach, so gas is delivered by an Independent Gas Transporter (IGT).
What is credit checking?
We now credit check every new customer signing up to a pay monthly plan. Find out what’s involved, how we use your data and where to go for more info.
What should I do if I fail OVO’s credit check?
If you don’t pass our credit check, we’ll email you the next working day, to let you know.
What is an objection?
If you want to switch to a new energy company, your existing provider may be able to ‘raise an objection’ to stop or delay the transfer.
I switched gas and electricity, but only one is on my bill.
Most dual fuel customers are switched in 20 days, but sometimes there are delays or only one fuel shows on your first statement. Here's what could be happening.
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