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The switching process

Switching energy suppliers should be simple and straightforward. Once you’ve applied to switch, you just sit back and let your current and new energy suppliers do all the work.

However, sometimes you may want to know what’s happening, how far the transfer has got, or why it seems to be taking longer than it should. This section provides all kinds of answers and information to help you understand what’s going on.

To get you started, we explain how to switch. Take a look at our step-by-step video that shows you exactly what to do. Once you’ve watched it, and decided which of our plans is right for you, you can follow a link through to our website to get a quote and begin your switch right away.

There are five simple steps to the switching process, but to start with, you just need to go to our Quote & Switch page and apply.

You’ve then got a 14 calendar day ‘cool-off’ period, just in case you change your mind. Once the two weeks are up, we’ll start taking over your energy.

When it’s getting close to your switchover date, we’ll ask you to give us some meter readings. That should take you just a few minutes – and then everything else is up to us. We’ll get in touch with your current supplier and sort your switch out in around 4 weeks. We’ll keep you posted on how things are progressing and let you know at once if there are any problems.

Whether you’ve got a credit or a debit balance with your current supplier , you can find out what you need to do (or make sure your current supplier does) in these pages.

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What should I do if I fail OVO’s credit check?
If you don’t pass our credit check, we’ll email you the next working day, to let you know.
What is an objection?
If you want to switch to a new energy company, your existing provider may be able to ‘raise an objection’ to stop or delay the transfer.
I switched gas and electricity, but only one is on my bill.
Most dual fuel customers are switched in 20 days, but sometimes there are delays or only one fuel shows on your first statement. Here's what could be happening.
How do I switch energy supplier over to OVO?
Been wondering ‘How do I switch energy supplier?’ and feel like giving OVO a try? It’s easy online using our Quote & Switch page. Here’s our step-by-step guide.
How does the switching process work?
There are 5 steps, but all you need to do is get the ball rolling on the Quote & Switch and give us some meter readings.
How long does it take to switch energy companies?
Your bit takes a few minutes online. We handle the rest – which takes around 4 weeks.
What are exit or termination fees? Does OVO charge them?
An exit or termination fee is a charge made by a company if you want to end a contract early.
What happens to my balance when I switch energy suppliers?
When you switch suppliers, what happens to your balance depends on whether you’re in credit to your current provider, or have a debit balance.
What should I do if I change my mind?
You’ve got a 14 day ‘cooling-off’ period to change your mind after you’ve signed up or renewed with us.
Will my smart products still work if I switch provider?
Will my smart products still work if I switch provider?
If you’ve got a smart meter, you still have the right to move to a new energy supplier – but some of your smart products may not work with your new provider.

Ready to switch?

Simply enter your postcode and see how much you can save