However, sometimes you may want to know what’s happening, how far the transfer has got, or why it seems to be taking longer than it should. This section provides all kinds of answers and information to help you understand what’s going on.
To get you started, we explain how to switch. Take a look at our step-by-step video that shows you exactly what to do. Once you’ve watched it, and decided which of our plans is right for you, you can follow a link through to our website to get a quote and begin your switch right away.
There are five simple steps to the switching process, but to start with, you just need to go to our Quote & Switch page and apply.
You’ve then got a 14 calendar day ‘cool-off’ period, just in case you change your mind. Once the two weeks are up, we’ll start taking over your energy.
When it’s getting close to your switchover date, we’ll ask you to give us some meter readings. That should take you just a few minutes – and then everything else is up to us. We’ll get in touch with your current supplier and sort your switch out in around 4 weeks. We’ll keep you posted on how things are progressing and let you know at once if there are any problems.
Whether you’ve got a credit or a debit balance with your current supplier , you can find out what you need to do (or make sure your current supplier does) in these pages.