There’s a process to follow:
While we investigate what’s happened, you won’t get a statement from us, though we will take your Direct Debit as normal. The process can take around 8 weeks for gas, and 14 weeks for electricity.
If we didn’t get opening meter readings in time, we would have used estimated ones. When we get your new account set up in the system, there’s a specific 10-day time period where we need your opening meter readings. If we didn’t get them between 5 days before or 5 days after your start date, we’ll have used estimated ones.
It’s not a problem – but it might be worth setting up a reminder in My OVO so you don’t forget your monthly ones. You might also be interested in why you should give meter readings.
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