If your welcome letter goes missing or you can't find your details, there are several ways to find them again. Let’s take a look at finding your:
You can log into My OVO, our online portal, using your My OVO ID (a string on 9 numbers starting with 1000) and password. But you can also use your email address or username (if you’ve set one in My OVO) and password.
Your My OVO ID will be at the top of any of your statements, letters or emails.
If you can’t find your My OVO ID, give us a call on 0800 5999 440 or email firstname.lastname@example.org
This string of 7 numbers allows us to identify you and your home.
Dig out any of our statements, letters or emails and you’ll find your account number at the top of every one.
Log in to My OVO using your email address or username (if you created one) and password. Once you’re in, look for ‘My Profile’ – your account number will be right at the top.
If you can’t find your account number either of those ways, give us a call on 0800 5999 440 or email email@example.com
An MPAN (Meter Point Administration Number) is the number that identifies your electricity supply. A MPRN (Meter Point Reference Number) is the equivalent for your gas supply.
We always put your MPAN and MPRN in your welcome letter, so try there first.
If you can’t find it that way, log into My OVO using your My OVO ID, username or account number – and your password. Once you’re in, click the box called ‘My Profile’ and your MPAN and MPRN will be in there.