Want to check your statement or balance? Change your account settings? Give a meter reading? Visit My OVO. It’s our online account management portal, designed to help you:
So now you know what My OVO can do, let’s log in for the first time – you can do this using your My OVO ID or email address.
To find your My OVO ID, you'll need to do a quick email search, and find an old OVO email. We send them from 'email@example.com'. Once you’ve found one, look at the top – there’s your My OVO ID number. You can also find this at the top of your statements.
It’s really easy to log in directly, just visit https://my.ovoenergy.com/
You can also log in from the OVO homepage – take a look in the top right corner for the button that says ‘My OVO’.
Look underneath the big 'Log in' button. Find the link that says ‘Forgotten your password?’, and click it.
Type in your email address and click ‘Submit. If you’ve got more than one OVO account, we might ask for your My OVO ID too.
Next we’ll send you an email with a link to set your password – open it, create your password, and you’re in.
The email is from 'firstname.lastname@example.org' – and the subject line will be 'My OVO password change request'.
It’s important that you set your password within 30 minutes, as the link will expire.
If you don’t receive an email straight away, it’s worth checking your ‘spam’ folder. If you’re a gmail user, it may also be filtered into your ‘promotions’ folder.
That’s it. You’ve got access to My OVO. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone – though our iOS and Android apps might be handy too.
Once you’re in, you can use My OVO to submit your meter readings and check the details of your OVO account.