Want to check your statement or balance? Change your account settings? Give a meter reading? Visit My OVO. It’s our online account management portal, designed to help you:
So now you know what My OVO can do, let’s get logged in for the first time, you can do this using your My OVO ID or email address. To find your My OVO ID, you'll need to do a quick email search, and find an old OVO email. We send them from 'email@example.com'. Once you’ve found one, look at the top - there’s your My OVO ID number. You can also find this at the top of your statements.
It’s really easy to log in directly, just visit https://my.ovoenergy.com/
You can also log in from the OVO homepage – take a look in the top right corner for the button that says ‘My OVO’.
Look underneath the big 'Log in' button. Find the link that says ‘Set a new password’, and click it.
Tip: Make sure you’ve picked the 'PAYG option' if you’re a prepayment customer.
Next we’ll send you an email with a link to set your password – open it, create your password, and you’re in.
The email is from 'firstname.lastname@example.org' – and the subject line will be 'Choose your OVO password'.
It’s important that you set your password within 30 minutes, or the link will expire.
If you don’t receive an email straight away, it’s worth checking your ‘spam’ folder. If you’re a gmail user, it may also be filtered into your ‘promotions’ folder.
If it’s not there, try again. And if that doesn’t work, give us a call on 0800 5999 440 so we can get you logged in from OVO HQ.
Once you’re in, you can use My OVO to submit your meter readings and check the details of your OVO account.
Simply enter your postcode and see how much you can save