How do I renew in My OVO?

Our step-by-step guide will show you how quick and easy it is to renew your energy plan in My OVO.

Even if you’re not confident using a computer, you’ll have no trouble picking a new plan online and signing up for another year in My OVO.
Once you’ve renewed, you’ll get a 14-day ‘cooling off’ period

Step-by-step guide to renewing in My OVO

Step 1: Go to My OVO

Log into My OVO at:

You can also log in from the OVO homepage – take a look in the top right corner for the button that says ‘My OVO’.

Step 2: Get started

When it’s time to renew, a box will pop up as soon as you log in. It’s there to guide you through the renewal process. It’ll briefly tell you about your options for the year ahead.
Click ‘See my rates’ to see your ready-made quote.
If the box doesn’t appear, go to your dashboard and click ‘See my rates’ on the bottom right hand corner – or go to ‘My Profile’ and scroll down to ‘My plan’.

Step 3: Your estimated quote

We’ll show you our three fixed rate plans (Better Energy, Greener Energy and 2 Year Fixed Energy) and our variable rate plan (Simpler Energy), plus the estimated monthly cost for each. Click ‘View tariff details’ to get the full lowdown.
At the bottom of the page, you can add or remove the online discount:

  • Online self service – manage your account online and save £60 a year (£30 for one fuel).
  • Full customer service – manage your account online, and get phone and email support from our Bristol-based team for £60 a year (£30 for one fuel).

Your account management type will be the same as you chose last year by default, however you can change this here too.

When you’re happy with your plan and level of service, click ‘Select’.

Step 4: Check the details

The details of your plan will show on this page, so have one last read and click ‘Renew now’ if you’re happy.
We’ll send you a confirmation email, and your new plan will start the moment your current one ends. 

Step 5: Donate to OVO Foundation

Congratulations, you have renewed with us for another year! On this page you can donate as little as 50p a month – or as much as you like – to OVO Foundation through your monthly statements. We’ll match every donation, penny for penny, pound for pound. So £2 will become £4, £5 will become £10 and so on.
If you’re keen to support OVO Foundation’s inspiring work with young people, please choose your amount and click ‘Donate £X per month’. We’d love it if you did!

You can start supporting OVO Foundation or change the amount you're donating any time in My OVO too.

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