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How do I read my OVO PAYG statement?

Your statement helps you understand what you’re spending on your energy – and whether you’re getting a good deal.

We have to fit a lot of information into your OVO PAYG statement, and much of it is governed by Ofgem. We know it can be a little confusing, so we’ve put together this guide to show you what everything means.

OVO Energy payg statement explained

  1. Statement date
    The date we created your statement.
  2. Account number
    Your unique OVO Energy account number.
  3. Statement number
    The unique number of your energy statement on our systems. It’s useful to have it to hand if you ever call us about your statement.
  4. Cheaper tariff messaging
    Tells you if you could be on another cheaper tariff with OVO. It shows you the one that’s most similar – and the cheapest overall.
  5. Tariff info
    Tells you all about your tariff. It’ll include everything from the plan name and how you pay, to how much energy you use. You can use this info to compare plans from OVO and any other supplier.
  6. Tariff Comparison Rate (TCR)
    The Tariff Comparison Rate (TCR) is an energy industry standard designed to help you compare your energy plan with other providers. It includes your plan name, how you currently pay, when it ends, and your estimated annual consumption (which means how much energy we expect you to use in a year). If you’re on one of our fixed plans, it may also show the exit fees you’d have to pay to leave before your plan ends. Remember, it’s only for comparing average consumption.
    OVO Energy statement payg explained
  7. Statement period
    Shows the start and end dates for the billing period covered by this statement.
  8. Charge per fuel
    Tells you how much you’ve paid for electricity and gas during the statement period.
  9. VAT
    Like all energy suppliers, we add 5% VAT to your total. 
  10. Top-up summary
    Lists the date and amount of all your top-ups during the statement period.
  11. Balance after top-ups
    Your account balance – so what’s left for you to spend or pay back to us. It will say whether you’re in credit or debit.

Electricity used

  1. S Number
    Shows the MPAN for your meter (they’re the numbers in the four boxes at the bottom).
  2. MPAN
    Your Meter Point Administration Number (MPAN) is the unique identifying number for your electricity meter, so it doesn’t change if you switch suppliers. 
  3. MSN
    Your Meter Serial Number (MSN) is often printed on a sticker or engraved onto your meter. It should match the number shown on your statement.
  4. Tariff
    The name of your OVO Energy plan.
  5. Charge period
    Shows the start and end dates for the billing period covered by this statement.
  6. Meter readings
    Shows the meter readings we’ve used and the dates they were taken.
  7. Price per kWh
    A kilowatt-hour (kWh) is the standard unit used to measure your energy use.
  8. Total cost
    Total cost of the electricity you used during this statement period.
    OVO Energy statement payg explained

Gas used

  1. Gas usage
    This details your Meter Point Reference Number (MPRN), Meter Serial Number (MSN), your tariff, the meter readings we used and the cost of your gas.
  2. Explaining your gas statement
    Explains in detail how we work out how much gas you use. All suppliers use the same formula.
  3. Calorific value 
    The calorific value is an adjustment given by the National Grid, as the quality of gas supplied can change, day by day.
    OVO Energy payg statement explained
  4. Gas emergencies
    Explains what to do and who to call if you ever smell gas.  
  5. Your gas distribution
    Explains how your gas is supplied.
  6. Local Network Operator
    If your power goes down, you have to move the meter or upgrade your supply, you need to contact your Local Network Operator. This section gives you their contact details.
  7. Our energy sources
    Our energy comes from a variety of sources, like natural gas, and this section shows you the percentages of each compared to the national average.
  8. Impartial advice
    Points you in the right direction for free and independent advice on energy and your money.
  9. Complaints
    Should you ever want to make a complaint about OVO, this section tells you exactly what to do.

Related Topics

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