Smart PAYG

You could get this extra flexibility by opting to be on PAYG rather than traditional Pay As You Go. All you need is a Smart prepayment meter and a bank card.

Not sure if your meter is a Smart prepayment version?

Well, if you top up your energy instead of paying by monthly Direct Debit, you've got a prepayment meter. And if it has an IHD (In-Home Display), it's probably a Smart Meter.

If you're on traditional Pay As You Go (PAYG) with an old dumb meter, but you've got a bank card and you'd like to know more about changing to a Smart Meter, look through this section to see if it would suit you. You can also discover the differences between traditional PAYG and smarter PAYG .


The extra benefits of PAYG

PAYG makes it easy to top up your gas and electricity meters whenever you want, however you like. You can do it by phone (mobile or landline), by text, online or through our OVO Apps.

You could also set up automatic payments from your card to top up your energy credit on the same day each month. Or make a payment whenever your credit falls to a given level, so you're never in danger of running out of gas or electricity.

PAYG lets you do plenty of other things too, like using one of our OVO Apps to check how long it is before you next need to top up - or setting text or email alerts if your credit is running low.

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Why won’t the OVO Energy app work for me?
Trying to set up our OVO Energy app and wondering why it’s not working for you? Here’s a checklist of reasons why you might not be able to use it yet.
What’s so good about having a smart meter with a PAYG plan?
The great thing about having a smart meter with a PAYG plan is that the meter shows you how much energy you're using, to help you take control.
How do I get started with the OVO Energy app on Smart PAYG+?
Once you’ve had your smart meter installed, it’s simple. Just get your bank card ready and we’ll show you what to do next.
How do I top up on Smart PAYG+ with the OVO Energy app?
It’s really easy. Once you’ve downloaded our free app, you can top up in just a few taps – wherever you are.
How do I schedule a top up with Smart PAYG+?
Whether you’re tucked up in bed or miles away from home, you can quickly schedule top ups with the OVO Energy app.
How do I keep track with the OVO Energy app on Smart PAYG+?
Once you’ve downloaded our OVO Energy app and registered your bank card, you can see what’s going on with your energy – anytime, anywhere.
Smart PAYG Standard or Smart PAYG+ – what’s the difference?
Smart PAYG Standard or Smart PAYG+ – what’s the difference?
We offer you two ways to use your smart meter with Pay As You Go: Smart PAYG Standard or Smart PAYG+. Whichever you choose, you’ll stay on the plan you signed up to, and you’ll get a state-of-the-art smart meter that automatically logs every top-up you make.
What happens to my smart meter when I’m switching away from OVO?
What happens to my smart meter when I’m switching away from OVO?
It’ll go into ‘credit mode’ for a short while and you won’t be able to top up. However, you’ll still get your energy as normal.
How can I use my IHD to make sure I don’t run out of credit?
Your In-Home Display (IHD) has a range of functions to help you keep an eye on your credit levels and set alerts to make sure you don’t run out of credit.
How can my IHD and smart meter help if I run out of credit?
Your IHD and smart meter work together to help you manage your energy use, reduce your energy bills, and make sure you don’t run out of credit.

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