Our OVO Energy app is free to download. It’s the easy way to top up and keep track of your top ups and usage when you’re on PAYG+.
Once you open the app, you’ll see this menu:
Top up in an instant by tapping ‘Top Up’ and picking how much credit you want. You can add £5, £10, £20, £50 or your own figure. Then click ‘Confirm’.
You can set 2 types of top ups – auto and rolling.
Auto top ups are a common-sense solution to keep your energy on, all the time. Just tell us your lower credit limit, and how much you want to top up. Then whenever your credit drops below your lower limit, we’ll automatically top up your meter with the amount you chose.
Here’s how to schedule an auto top up:
It’ll say ‘Automatically top up my account with £__ when my balance is lower than £__’. You just fill in the amounts and then click ‘Activate’.
Forgetting to top up is a thing of the past. Set how much you want to top up, and how frequently, for example weekly or when you get paid. The payments will come off your registered card, so you’ll never go overdrawn accidentally like a Direct Debit.
Here’s how to schedule a rolling top up:
It’ll say ‘Top up my account with £__ every __ month(s) starting ______’. Here you add the amount, the frequency and the date you’d like top ups to start. Then click ‘Activate’.
Here you can keep tabs on what you’ve spent and when, and how you topped up.
It’s easy to keep track of how much energy you’re using with our OVO Energy app. See how much you’ve spent so far by month, week or day – just click ‘Monthly’, ‘Weekly’ or ‘Daily’ from the menu at top of the screen.
There’s a feedback form in the app so you can talk to us – use it to report a problem, tell us how we can improve the app, or anything else that springs to mind.