Traditional PAYG

Traditional Pay As You Go is the easy way to pay for your energy from day to day. You need to have a prepayment meter in your home, and then simply use a key or card to top it up at a PayPoint.

It's particularly suitable if you haven't got a bank card.

If you're an OVO customer, your prepayment meter could be either a standard dumb meter or a new Smart Meter. When you sign up for PAYG, once we've installed your meter or if you've got one already we'll send you a top-up card and/or key.

If you've just started using traditional Pay as You Go, read these pages carefully to avoid any problems.


Helping you in an emergency

If your new key or card doesn't arrive, if it's lost or stolen, if you have any problems linking it to your meter, or if it doesn't work when you try to top up, you can find out what to do in these pages.

You can also read all about emergency credit. This lets you access an extra £5 for each fuel if you're in danger of running out and you can't get to a PayPoint straight away to top up. When your credit gets low, the In-Home Display linked to your meter will make a noise to alert you, and a red light will come on. You can then release £5 for whichever fuel is about to run out, but you'll have to pay it back when you next top up.

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I’m having a problem with my meter key/card – can you help?
I’m having a problem with my meter key/card – can you help?
If there’s a fault with either your electricity key or your gas card, here’s what to do.
What happens if I have a prepayment meter and I move home?
On the move? Here’s how to achieve a smooth handover when you move home – and how to help the new tenants or owners understand how to use the prepayment meter.
What happens if my prepayment meter runs out of credit?
If your prepayment meter runs out of credit, your energy could go off supply – but the good news is that it’s easy to get it up and running again.
How do I get my emergency credit on my prepayment meter?
Run out of credit on your meter and can’t top it up straight away? Activating your emergency credit will get you extra credit to keep your energy flowing.
What should I do if my prepayment meter goes off supply?
If one of your meters goes off supply for any reason, it’s important to act fast to get it going again.
What do the screens on my traditional prepayment meter mean?
Your traditional prepayment meter/s can show you all kinds of useful information – just scroll through the screens to find what you want.
I’ve got an error code on my meter – what does it mean?
If you spot a strange message on your prepayment meter display screen, it probably means there’s something wrong. If so, you need to let us know right away.
What is a traditional prepayment meter?
A traditional prepayment meter is one that lets you pay in advance for your energy by inserting a key or card to top it up with credit.
I’m having trouble getting started with PAYG – can you help?
If you’ve signed up as a new OVO PAYG customer with a prepayment meter but something’s not working as it should, here’s what to do.
How does OVO add credit and debt to my meters?
We use different methods to add credit or load debt onto a meter, depending on whether it’s for gas or electricity.

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