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Why can't I do gas top-ups at Payzones or Post Offices now?

If you lose your gas card, you can now get a replacement much, much faster – but it means we’ve had to change the places where you can do gas top-ups.

You can no longer top up your gas card at Payzones or Post Offices – you now need to visit a PayPoint outlet. You’ll find this service at many convenience stores, newsagents, supermarkets, garages and off-licences all over the UK. 

We made this change because we wanted to make it easier for our customers to get a replacement gas card quickly if they lose theirs, or damage it so it no longer works. This can be a particular problem in the colder months, because new gas cards can take up to 5 working days to arrive in the post. So if you’ve got gas central heating and you lose or damage your card in the middle of winter, and then run out of credit in your gas meter, you could have a very cold and miserable week. Particularly if you cook on gas too.

It’s much quicker to get a replacement card from your local PayPoint outlet

Now, if you lose your gas card, you can simply pick up a new one at many PayPoint outlets. This reduces the replacement time from 5 working days to just 1 hour – so you can get your gas heating back up and running again right away.

Just call us on 0800 358 3523 or 0117 370 1041 (lines are open 8am - 8pm weekdays and 9am - 5pm on Saturday). We’ll give you a ‘TAG’ code that will be active after an hour, and will make sure your new card’s loaded with our rates.

However, we’ve had to adapt our processes to include this new service, so from now on our gas payment cards can only be topped up at PayPoint outlets.

Where can I find a PayPoint?

You can find your closest PayPoints by searching with a postcode on their website. If you haven’t used a PayPoint before, you’ll discover it’s very easy. There are over 28,300 PayPoint outlets in the UK, so there’s sure to be one near your home or workplace, and most of them are open 7 days a week. 

What about my electricity key?

You’ll still be able to top up your electricity key at any PayPoint or Payzone as usual.

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