You can still get £5 emergency credit to tide you over if you run out of credit in winter. When you next top up you’ll need to add enough to pay back the emergency credit, as well as covering your daily energy use.
Remember, if you have a smart meter, your meter won’t cut off:
If you have a smart meter, but aren’t on Smart PAYG+, we can help. You’ll need to call us on 0800 358 3523.
We get asked this a lot. In 99.99% of cases, it’s unfortunately just that you’re using more because it’s winter.
If you’re convinced that you’ve got a faulty meter, email the team at firstname.lastname@example.org or call on 0800 358 3523. There are some checks you can perform at home to see if there is a problem. We can also send an engineer to your home – though this will be charged at £89.25 for an electricity meter, and £138.32 for a gas meter, which will be refunded to you if we find a fault.
Get in touch as soon as you can – we’re on 0800 358 3523. If you run out of credit, we can’t help unless you’ve got a smart meter, so please don’t wait.
If you’re on Smart PAYG+, you can always top up in My OVO. You can also top up using the OVO Energy app.
We’ve made a special guide to help with winter emergencies – it includes what to do if you’re having financial difficulties. Find it here.
Great – sign up here. Already have? Lots of people have requested Smart meters and Smart PAYG+. As soon as there’s an engineer available in your area, we’ll call or email – whichever you requested.
You can find out all about the benefits of Smart meters here.