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PAYG

If you’ve already got a prepayment meter for your energy, OVO provides some great ways to Pay As You Go (PAYG). We offer one great value energy plan, Smart PAYG, with 3 ways to use it: Smart PAYG+, Smart PAYG Standard and Traditional PAYG. 

In this section of OVO Answers, you can find lots of help and useful information on each way to PAYG. 

Smart PAYG+

This is the easy way to start managing your prepay energy from anywhere:

1.Top up anywhere by app, online or text
2. Check your credit without checking your meter
3. No more meter key, no more hassle
4. Set up top-up reminders so that you never lose power

Find help for all your questions about Smart PAYG+. From why it’s good news to choose Smart PAYG+, through to using the OVO Energy app and how to make a top-up, there’s lots of help and guidance to make the most of this easy way to pay for your energy.

Smart PAYG Standard

If you’ve got a smart meter but no bank card or email address, Smart PAYG Standard lets you carry on only topping up at PayPoint. You’ll also get an In-Home Display which can help you monitor your energy use.

1. Use your smart payment card(s) to top up at a PayPoint
2. Set up low credit alerts on your In-Home Display (IHD)
3. If you run out of credit from 8pm-8am Mon-Fri or anytime at the weekend, your meter won’t disconnect
4. You don’t need a smartphone or bank account to use it

Find help for all your questions about Smart PAYG Standard in our Smart PAYG topic. You can see the differences between Smart PAYG+ and Smart PAYG Standard, find out how to get the most from your IHD, what happens if you run out of credit with a smart meter and much more.

Traditional PAYG

This is the ‘conventional’ energy prepayment method, where you go to the shop to pay for your energy. It’s ideal if you don’t have a bank account or bank card, or can’t get a smart meter. 

1. You use a key or card to top up at a PayPoint
2. It’s the PAYG you might have used with other suppliers in the past
3. You don’t need a smartphone or bank account to use it

Find help for all your questions about traditional PAYG in this topic. This section covers getting started on PAYG, problems with keys and cards, running out of credit, getting emergency credit and more. 

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I’ve got an error code on my meter – what does it mean?
If you spot a strange message on your prepayment meter display screen, it probably means there’s something wrong. If so, you need to let us know right away.
What is a traditional prepayment meter?
A traditional prepayment meter is one that lets you pay in advance for your energy by inserting a key or card to top it up with credit.
I’m having trouble getting started with PAYG – can you help?
If you’ve signed up as a new OVO PAYG customer with a prepayment meter but something’s not working as it should, here’s what to do.
How does OVO add credit and debt to my meters?
We use different methods to add credit or load debt onto a meter, depending on whether it’s for gas or electricity.
How do I repay my emergency credit?
If you activate the emergency credit in your gas or electricity meter, you’ll need to pay it back as soon as possible.
How do I top up for the first time with my new key or card?
If you’re an OVO PAYG customer, we’ll give you a key to top up your electricity meter and a card to top up your gas meter.
I think I’m paying off a debt on my meter – what’s happened?
There are several possible reasons why there might be debt on your meter. Read on to see whether any of them apply to you.
Can I have a statement of my usage and top-ups?
If you want a statement we’ll always do our best to put one together for you.
There’s a problem with my prepayment meter – what can I do?
If you think your meter might not be working correctly, for whatever reason, please get in touch with us as soon as possible.
Why am I paying more than I expected for my energy?
If you’re worried about the amount you’re spending on energy, you can use the information in your meter to keep an eye on your energy use.
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