Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close

Payments and Statements

Understanding payments and statements is really important if you want to keep on top of what you’re using and shrink those energy bills! Here you’ll find answers to all your statement and payment questions, including how to understand your bill, info about what you're being charged and why, plus lots of details about the choices you can make to manage your payments. 

Statement or energy bill? 

Here at OVO, we call energy bills ’statements’. This is because lots of our customers pay for their power in advance by monthly Direct Debit. 

Understanding statements

Energy bills can seem complicated, so we’ve worked hard to make ours a bit more people-friendly – you’ll find a guide to reading your energy bill in our guides section. There are also answers to explain energy industry jargon we’re legally required to use. That’s things like the Tariff Information Label, Tariff Comparison Rate and Personal Projection.

Making payments

There’s a payment method to suit every customer – Direct Debit, Flexible Direct Debit,  in arrears, and Pay As You Go. In this section we focus mostly on customers who pay by Direct Debit – there’s info on changing the way you can pay, how to manage your payments, and how Direct Debit amounts are worked out. 

Payment problems

Life isn’t always predictable, and we understand that people sometimes have problems paying bills – find advice on what to do if you can’t pay your energy bill here. There’s also some handy info about what to do if you think your energy bill is incorrect.  

Energy bills in the winter

We tend to use more energy in the wintertime, when it’s colder and the nights draw in. There’s info here about how we structure your payments so you don’t end up in energy debt when it gets chilly and answers about the Government’s Warm Home Discount.  If you’re after energy efficiency tips, you might be better off in the How to save money section.

Read more Read less
Can you tell me about Feed-in Tariff (FIT) payments?
Here’s everything you need to know about Feed-in Tariff (FIT) payments, from how we work out how much you’ll get to the importance of giving us meter readings.
Do you adjust my Direct Debit for winter months?
We may increase your Direct Debit if your current Direct Debit amount isn’t enough to cover the extra energy you use in winter.
Do you have any more info on Feed-in Tariffs (FITs)?
Here’s extra help on Feed-in Tariffs, including what happens if you leave OVO, move home or make your system bigger.
How did you work out my new Direct Debit amount?
It’ll depend on where you are in your contract, as we use different calculations for the first nine months of your plan, and the last three months.
How do I pay online?
How do I pay online?
Whatever your reason for wanting to pay online, you can make a simple, straightforward payment through My OVO.
Why is my Direct Debit higher than I expected?
If you’re a new customer, it’s probably because you’ve joined us in the winter.
There’s some credit on my account - can I get a refund?
It depends on whether you pay by Direct Debit or PAYG, how much credit you've got in your account, and if you plan to stay with OVO.
How do you work out how much energy I'm likely to use?
There’s a database that helps us, and some calculations that we use.
How do you work out my Direct Debit amount?
We calculate how much energy we think you'll use over a year and divide that by 12 to work out a monthly direct debit amount.
What is Flexible Direct Debit and how does it work?
Instead of making a standard payment every month, Flexible Direct Debit lets you take control.

Ready to switch?

Simply enter your postcode and see how much you can save