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Am I eligible for the Warm Home Discount?

To get the discount, you need to meet certain criteria set by the government.

Apply now for Warm Home Discount 2016/2017

The 2016/17 Warm Home Discount scheme window is now open. If you think you’ll need the discount for the coming winter, please apply here. If you have already pre-registered we will contact you in due course.

The Warm Home Discount scheme separates electricity customers into a ‘Core’ group and a ‘Broader’ group.

What’s the Warm Home Discount Core group? 

You’re part of the core group if you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016. You’ll get the discount automatically, so you don’t need to apply for it.

What’s the Warm Home Discount Broader group? 

The broader group is for OVO customers who are eligible. If you’re in this group you can apply for the Warm Home Discount.

OVO Warm Home DIscount warm fire mug cosy

Can I apply for the Warm Home Discount if I get Income Support or Income-based Jobseeker’s Allowance? 

Yes, if you are in receipt of income support or income support Jobseeker’s Allowance and you have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who ordinarily resides with that person
  2. The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998)
  3. Customer is in receipt of a current MATEX or MEDEX certificate
  4. You currently receive any one of the following:
    • child tax credit which includes a disability or severe disability element;
    • a disabled child premium;
    • a disability premium, enhanced disability premium or severe disability premium
    • a pensioner premium, higher pensioner premium or enhanced pensioner premium


Can I apply for the Warm Home Discount if I get Income-related Employment and Support Allowance (ESA)? 

Yes, if a resident of the property is in receipt of income-related employment and support allowance which includes a work related activity or support component and you have/receive any of the following:

  1. Receive a work related activity or support component
  2. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person
  3. The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998)
  4. Customer is in receipt of a current MATEX or MEDEX certificate; OR
  5. You currently receive any one of the following:
    • child tax credit which includes a disability or severe disability element;
    • a disabled child premium;
    • a disability premium, enhanced disability premium or severe disability premium
    • a pensioner premium, higher pensioner premium or enhanced pensioner premium


Can I apply for the Warm Home Discount if I get Universal Credit? 

Yes, if Account holder or partner is in receipt of Universal Credit and are either not in work or are self-Employed (and Gross Annual Household Income not exceeding £16,190) and you have/receive any of the following:

  1. Has parental responsibility for a child under the age of 5 who ordinarily resides with that person
  2. The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998)
  3. You are in receipt of the limited capability for work element, with or without a work-related activity element
  4. You are in receipt of the disabled child element (whether in employment or not)
  5. You are in receipt of a current MATEX or MEDEX certificate
  6. You receive disability benefits or are registered disabled

Can I apply for the Warm Home Discount if I have a total household income under £16,190? 

Yes, if you or a resident of the property currently have/receive any of the following:

  1. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person
  2. The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998)
  3. A child who is Disabled and getting a Child Disability Premium or Child Tax Credit that includes a disability or severe disability element or UC equivalent
  4. You receive disability benefits or are registered disabled
  5. You require constant care
  6. An individual relies on Mains Powered Medical Equipment
  7. Long term physical or mental illness (Learning Difficulties)
  8. You are in receipt of a current MATEX or MEDEX certificate
  9. Your Fuel bills for heating are more than 10% of Gross Annual Household Income

How will I know if I've been successful?

Once you've applied, we'll email you within 4 weeks to tell you you whether your application's been successful or not.

If you're successful, some time between December and February you'll see a credit of £140 added to your account balance, or on your meter.

Can I get the Warm Home Discount if I have a prepayment meter? 

Yes. If you qualify and your application is successful, we’ll add credit to your account remotely and you’ll see it the next time you top up at any outlet. Alternatively, we may send you a voucher. If you have a Smart meter, your rebate will automatically update on your meter. 

What if I don’t agree with your decision? 

The decision we make is final, based on your application and the supporting documents you send us. You can apply again, but if your answers vary we might ask you for more supporting evidence.

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