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Am I eligible for the Warm Home Discount?

The Warm Home Discount is a one-off payment of £140 to help customers who are struggling to pay their energy bills.

Please note, the scheme for the 2017-18 Warm Home Discount is now closed for new applications. Ofgem set the number of payments available based on the number of customers we have, for 2017/18 this meant we were able to help 25,000 customers.

The Warm Home Discount is a one-off payment of £140 to help customers who are struggling to pay their energy bills. You can find out more about the Broader group eligibility criteria below.

Can I apply for the Warm Home Discount if I get Income Support or Income-based Jobseeker’s Allowance? 

Yes, but you must also have/receive any of the following:

1. Parental responsibility for a child under the age of 5 who ordinarily resides with that person.

2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998).

3. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

4. You currently receive any one of the following:

  • child tax credit which includes a disability or severe disability element;
  • a disabled child premium;
  • a disability premium, enhanced disability premium or severe disability premium
  • a pensioner premium, higher pensioner premium or enhanced pensioner premium

5. Have a child who is registered disabled.

Can I apply for the Warm Home Discount if I get Income-related Employment and Support Allowance (ESA) which included a work-related activity or support component?  

Yes, but you must also have/receive any of the following:

1. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person
2. The household has a child aged 19  years or under and in full-time education (born on or after 01/04/1998)
3. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

4. You currently receive any one of the following:

  • child tax credit which includes a disability or severe disability element;
  • a disabled child premium;
  • a disability premium, enhanced disability premium or severe disability premium
  • a pensioner premium, higher pensioner premium or enhanced pensioner premium

Can I apply for the Warm Home Discount if I get Universal Credit and am not in work/self employed and my income does not exceed £16,190?

Yes, but you must also have/receive any of the following:

1. Has parental responsibility for a child under the age of 5 who ordinarily resides with that person
2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998)
3. You are in receipt of the limited capability for work element, with or without a work-related activity element as part of your Universal Credit
4. You are in receipt of the disabled child element 
5. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

6. You receive disability benefits including:

  • Disability Living Allowance
  • Personal Independence Payment

7. You are registered disabled.

Can I apply for the Warm Home Discount if I have a total household income under £16,190 (before tax and deductions)?  

Yes, but you must also have/receive any of the following:
1. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person
2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998)
3. A child who is Disabled and getting a Child Disability Premium or Child Tax Credit that includes a disability or severe disability element.
4. You receive disability benefits, or are registered disabled
5. You require constant care
6. Rely on Mains Powered Medical Equipment
7. Long term physical or mental illness (Learning Difficulties)
8. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

9. Your Fuel bills for heating are more than 10% of Gross Annual Household Income

How will I know if I've been successful?

Once you've applied, we'll email you within 5 days to tell you whether your application's been successful or not.
If you're successful, you'll see a credit of £140 added to your account balance, or on your meter by the 31st March 2018. 

Can I get the Warm Home Discount if I have a prepayment meter? 

Yes. If you qualify and your application is successful, we’ll add credit to your account remotely and you’ll see it the next time you top up at any outlet. Alternatively, we may send you a voucher. If you have a Smart meter, your rebate will automatically update on your meter. 

What if I don’t agree with your decision? 

The decision we make is final, based on your application and the supporting documents you send us. You can apply again, but if your answers vary we might ask you for more supporting evidence.
 

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