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Am I eligible for the Warm Home Discount?

The Warm Home Discount is a one-off payment of £140 to help customers who are struggling to pay their energy bills.

The scheme for the 2017-18 Warm Home Discount is now closed. You can pre-register your interest for next year to make sure you are one of the first to be contacted when we open the scheme in 2018-2019.

 

Pre-register here

 

Please be aware, the scheme is open on a first come, first serve basis and we’ll be closing the applications at short notice.

The Warm Home Discount scheme separates electricity customers into a ‘Core’ group and a ‘Broader’ group.

 

What’s the Warm Home Discount Core group? 

You’re part of the Core group if you received the Guarantee Credit element of Pension Credit on the qualifying date of 9th July 2017.

The payment will be made by your supplier. If we were supplying your energy on the 9th July 2017, you’ll get the discount automatically, so you don’t need to apply for it.

We aim to make the payments as quickly as possible, but you’ll receive it by the 31st March 2018, at the latest.

 

What happens if I think I qualify but I haven’t been contacted by the Department of Work and Pensions (DWP)?

If you or your partner received the Pension Credit Guarantee Credit on 9th July 2017, but haven’t received a letter by the 1st December 2017, please contact the DWP on 0345 603 9439.

This Warm Home Discount Scheme helpline is open Monday - Friday, 8:30am - 4:30pm and is only for Pension Credit Guarantee Credit customers.

The deadline to claim the Warm Home Discount Scheme rebate is the 31st January 2018. Make sure you contact them before this date so you don’t miss out.

 

What’s the Warm Home Discount Broader group? 

The Broader group is open to all OVO customers who meet the eligibility requirements. Broader group customers must apply to receive the rebate.

If you’re successful with your application we’ll allocate the £140 rebate to your account between December 2017 - February 2018.

It’s awarded on a first come, first served basis to around 25,000 Broader group customers. We’ll close the scheme at short notice, so the sooner you send us your application, the more likely you are to receive the rebate.

 

OVO Warm Home DIscount warm fire mug cosy

 

Can I apply for the Warm Home Discount if I get Income Support or Income-based Jobseeker’s Allowance? 

Yes, but you must also have/receive any of the following:

1. Parental responsibility for a child under the age of 5 who ordinarily resides with that person.

2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998).

3. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

4. You currently receive any one of the following:

  • child tax credit which includes a disability or severe disability element;
  • a disabled child premium;
  • a disability premium, enhanced disability premium or severe disability premium
  • a pensioner premium, higher pensioner premium or enhanced pensioner premium

5. Have a child who is registered disabled.

 

Can I apply for the Warm Home Discount if I get Income-related Employment and Support Allowance (ESA) which included a work related activity or support component?  

Yes, but you must also have/receive any of the following:

1. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person

2. The household has a child aged 19  years or under and in full-time education (born on or after 01/04/1998)

3. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

4. You currently receive any one of the following:

  • child tax credit which includes a disability or severe disability element;
  • a disabled child premium;
  • a disability premium, enhanced disability premium or severe disability premium
  • a pensioner premium, higher pensioner premium or enhanced pensioner premium

 

Can I apply for the Warm Home Discount if I get Universal Credit and am not in work/self employed and my income does not exceed £16,190?

Yes, but you must also have/receive any of the following:

1. Has parental responsibility for a child under the age of 5 who ordinarily resides with that person

2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998)

3. You are in receipt of the limited capability for work element, with or without a work-related activity element as part of your Universal Credit

4. You are in receipt of the disabled child element 

5. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

6. You receive disability benefits  including:

  • Disability Living Allowance
  • Personal Independence Payment

7. You are registered disabled

 

Can I apply for the Warm Home Discount if I have a total household income under £16,190 (before tax and deductions)?  

Yes, but you must also have/receive any of the following:

1. Have parental responsibility for a child under the age of 5 who ordinarily resides with that person

2. The household has a child aged 19 years or under and in full-time education (born on or after 01/04/1998)

3. A child who is Disabled and getting a Child Disability Premium or Child Tax Credit that includes a disability or severe disability element.

4. You receive disability benefits, or are registered disabled

5. You require constant care

6. Rely on Mains Powered Medical Equipment

7. Long term physical or mental illness (Learning Difficulties)

8. Exemption from NHS prescription charges because of: 

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

9. Your Fuel bills for heating are more than 10% of Gross Annual Household Income

 

How will I know if I've been successful?

Once you've applied, we'll email you within 5 days to tell you whether your application's been successful or not.

If you're successful, you'll see a credit of £140 added to your account balance, or on your meter by the 31st March 2018. 

 

Can I get the Warm Home Discount if I have a prepayment meter? 

Yes. If you qualify and your application is successful, we’ll add credit to your account remotely and you’ll see it the next time you top up at any outlet. Alternatively, we may send you a voucher. If you have a Smart meter, your rebate will automatically update on your meter. 

 

What if I don’t agree with your decision? 

The decision we make is final, based on your application and the supporting documents you send us. You can apply again, but if your answers vary we might ask you for more supporting evidence.

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