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How do I change Direct Debit details?

If you’re wondering how to change your Direct Debit details, this page explains the steps to take.

When it comes to Direct Debits, it’s possible to:

  • Change Direct Debit bank account details

  • Change Direct Debit amount

How to change your Direct Debit amount

When you first sign up for an OVO account, we’ll estimate how much energy you’ll use based on what you tell us – then divide the cost by 12. This gives us your Direct Debit amount. If you end up using more – or less – we’ll get in touch and ask to decrease or increase your payment.

However, you might want us to change the amount if something changes at home; if you’ve had an extension built, for example. It’s quick and easy to change Direct Debit amounts if you’d like to increase your payment in readiness for potentially larger bills, this can be done through My OVO. What’s more, if you end up building up a credit balance, we’ll give you the 3% OVO Interest Reward. That’s 3% interest on any credit balance up to the maximum credit balance for the Interest Reward shown in our Energy Charges list – after all, it’s your money, so it should be your interest too. 

If you’d like to reduce your Direct Debit payment, it’s a little more complicated. We’ll need to take a look at the status of your account and have a chat about why you want to make a reduction. If it looks like a smaller payment will cover the energy you’ll use, then of course we’ll make the change.

It’s worth bearing in mind that you may build up a credit balance over the summer months – a good thing, we think. You’ll get the 3% OVO Interest Reward on this credit, and it should help balance bigger winter bills when most people use around 25% more gas and electricity.

In both cases, you’ll need to give us a call on 0800 5999 440 or our landline number 01179 303 100 to change your Direct Debit amount.

How to change Direct Debit payment details

If you’d like to change the bank account your Direct Debit comes from or the date the payment is taken, we’ll need to set up a new Direct Debit. It’s quick and easy to do, but you’ll need to call one of the numbers above – you can’t make this change in My OVO.

If you want more control when it comes to money, it may be worth considering Pay As You Go (prepaid) energy


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