androidCreated with Sketch. angle-left2Created with Sketch. angle-right2Created with Sketch. appleCreated with Sketch. blogCreated with Sketch. envelopeCreated with Sketch. facebookCreated with Sketch. github_24 Icon/contact/chat/ic_chat_24Created with Sketch. Icon/electricity/electricity/ic_electricity_24Created with Sketch. Icon/energy/ic_energy_24Created with Sketch. Icon/gas/gas/ic_gas_24Created with Sketch. Icon/home/ic_home_24Created with Sketch. Icon/lost-search/ic_lost-search_24Created with Sketch. Icon/device/phone/ic_phone_24Created with Sketch. ic_solid-arrow-left_24 ic_solid-arrow-right_24 ic_spinner_24 Icon/profile/ic_username_24Created with Sketch. cabCreated with Sketch. calculatorCreated with Sketch. credit-cardCreated with Sketch. envelopeCreated with Sketch. folder-openCreated with Sketch. homeCreated with Sketch. laptopCreated with Sketch. ovoCreated with Sketch. pagelinesCreated with Sketch. phoneCreated with Sketch. smartmeterCreated with Sketch. toggle-onCreated with Sketch. linkedinCreated with Sketch. plusCreated with Sketch. stackoverflow_24 star2Created with Sketch. star-halfCreated with Sketch. twitterCreated with Sketch. youtubeCreated with Sketch. forum legacy-icon-communities-exit

How do I change Direct Debit details?

If you’re wondering how to change your Direct Debit details, this page explains the steps to take.

When it comes to Direct Debits, it’s possible to:

  • Change Direct Debit bank account details

  • Change Direct Debit amount

How to change your Direct Debit amount

When you first sign up for an OVO account, we’ll estimate how much energy you’ll use based on what you tell us – then divide the cost by 12. This gives us your Direct Debit amount. If you end up using more – or less – we’ll get in touch and ask to decrease or increase your payment.

However, you might want us to change the amount if something changes at home; if you’ve had an extension built, for example. It’s quick and easy to change Direct Debit amounts if you’d like to increase your payment in readiness for potentially larger bills, this can be done through My OVO. What’s more, if you end up building up a credit balance, we’ll give you the 3% OVO Interest Reward (rising to 5% in year 3). That’s on any credit balance up to the maximum credit balance for the Interest Reward shown in our Energy Charges list – after all, it’s your money, so it should be your interest too. 

If you’d like to reduce your Direct Debit payment, it’s a little more complicated. We’ll need to take a look at the status of your account and have a chat about why you want to make a reduction. If it looks like a smaller payment will cover the energy you’ll use, then of course we’ll make the change.

It’s worth bearing in mind that you may build up a credit balance over the summer months – a good thing, we think. You’ll get the OVO Interest Reward on this credit, and it should help balance bigger winter bills when most people use around 25% more gas and electricity.

In both cases, you’ll need to give us a call on 0800 5999 440 or our landline number 01179 303 100 to change your Direct Debit amount.

How to change Direct Debit payment details

You can change your bank account details in My OVO on the My Profile page. You’ll need to do it at least 8 days before your next payment, though.

It’s also quick and easy to change the date the payment is taken, but you’ll need to call one of the numbers above to do that.

If you want more control when it comes to money, it may be worth considering Pay As You Go (prepaid) energy

 

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close