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How do I get the Warm Home Discount?

The Warm Home Discount is a one-off payment of £140 to help customers who are struggling to pay their energy bills.

The scheme for the 2017-18 Warm Home Discount is now open and you can apply, if you meet the eligibility criteria outlined by the industry regulator OFGEM.


Apply here


Please be aware, the scheme is open on a first come, first served basis and we’ll be closing the applications at short notice.


How do I know if I’m eligible for the scheme? 

You can check right here

OVO  How do I get the Warm Home DIscount warm fire mug cosy


Why might I have to send you supporting documents? 

The energy regulator, Ofgem, asks us to collect evidence from a random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for the evidence directly. Don’t worry, we’ll give you plenty of notice if we require additional information from you. If you can’t provide evidence within the timeframe we ask for, your application may be withdrawn.


What kind of evidence might you ask for? 

This could include a variety of photocopies, for example, governmental benefit letters, HMRC letters, or a passport/birth certificate to prove the age of your child


What if I don’t have copies of the right documents? 

You should be able to ask for up-to-date copies of documents in the following places:

  • Working age income-related benefits: Your local Jobcentre Plus office, or by calling 0345 608 8545
  • Universal Credit: Call the Universal Credit helpline on 0354 600 0723
  • Tax Credit Award notice: Call the Tax Credit helpline on 0345 300 3900.


What if my application is rejected?

The decision is final unless there is a change in your circumstance, which means your eligibility has changed. There are other ways that OVO can help with your bills over winter. You can find out more here


How will I know if I've been successful?

We’ll get back to you within 5 days of your application. If you’re successful, the payment will be made between December 2017 and March 2018. You’ll see a credit of £140 added to your account or meter. 


What if I move out of my home before I get the rebate?

It depends on whether you’re part of the ‘Core’ or ‘Broader’ group of applicants (you’ll find this out when you apply).

Core group - if you were ‘on-supply’ with us on 9th July 2017, we can send a rebate to your new home via cheque. Just make sure you’ve given us your new address, which you can do on My OVO.

Broader group - If you’ve been successful (and received a confirmation email or letter), we’ll credit your account with the rebate and send this to your forwarding address. 

You can apply for the Warm Home Discount here.

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