Unfortunately the window for the 2016/17 Warm Home Discount has now closed. We have had lots of applications and will be working through them on a first-come-first-serve basis.
If you’ve already applied for it, you don’t need to do anything – we’ll be in touch by the end of January to let you know whether or not you’ve been successful.
Please see ‘Am I eligible for the Warm Home Discount?’
The energy regulator, Ofgem, asks us to collect evidence from a small, randomly-selected number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP) but if not we need to ask you for it directly. Please note that if you can’t provide evidence we ask for, your application may be cancelled.
This could include photocopies of government benefit letters, or a passport or birth certificate to prove the age of your child.
You should be able to ask for up-to-date copies of documents in the following places:
Charis Grants is helping OVO to get all the information needed for Warm Home Discount applications. They may contact you if we need evidence of the benefits you’re claiming.
Under Ofgem regulations, we have to make payments for the Core group by 31st March 2017 and the Broader group by 31st May 2017 at the latest. We are aiming to make these payments as soon as possible.
If you’re getting an automatic payment because you were getting the Guarantee Credit element of Pension Credit on 10th July 2016, this will be paid by the Department for Work and Pensions (DWP) so we can’t control this date.
If you’ve successfully applied for the Warm Home Discount, we’ll make the payment based on when your application is accepted.
Once you've applied, we'll email you within 4 weeks to tell you you whether your application's been successful or not.
If you're successful, some time between December and February you'll see a credit of £140 added to your account balance, or on your meter.
It’ll show as a payment into your account on your electricity or dual fuel bill. If you’re a prepayment customer, you’ll see confirmation of the rebate once it’s been credited, and it’ll be clearly shown on your annual statement.