Even if you’re on a monthly payment plan, you may have chosen to pay by cash, cheque or postal order in arrears. Or you may be on a Pay As You Go (PAYG) plan, which means you have prepayment meters – the kind you top up with a card.
If you’ve currently arranged to pay for your OVO gas and electricity in arrears and you’d now like to switch to paying by Direct Debit, we can help.
Payment in arrears means paying for energy after you’ve used it, by cash*, cheque or postal order.
You may be happy with this payment method, but it does have disadvantages. To start with, you can’t get our online account management discount – a saving of up to £60 a year. You can find out more about the online account management discount in OVO Answers.
What’s more, making your payment is another thing to remember and worry about every month.
If that’s you, and you’d prefer the convenience of an automatic payment, we can help you set up a Direct Debit. Just call us on 0800 5999 440 and we’ll get it under way.
It’s also possible to set up a Direct Debit by post, or by email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.
You’re also welcome to drop into our office for a coffee, and we can sort it out face to face.
Unfortunately, you can’t currently switch from an OVO Energy PAYG plan to paying by Direct Debit.
However, if you’d like more flexibility with the way you make your payments, we can probably help.
Visit our Smart PAYG+ pages on OVO Answers to find out more.
*'By cash' means paying via paying-in slip at your bank.