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How do I set up a Direct Debit?

Usually when you join OVO as a ‘pay monthly’ customer, you’ll set up a Direct Debit as part of the switching process.

Even if you’re on a monthly payment plan, you may have chosen to pay by cash, cheque or postal order in arrears. Or you may be on a Pay As You Go (PAYG) plan, which means you have prepayment meters – the kind you top up with a card.

1. If you pay in arrears 

If you’ve currently arranged to pay for your OVO gas and electricity in arrears and you’d now like to switch to paying by Direct Debit, we can help.

Payment in arrears means paying for energy after you’ve used it, by cash*, cheque or postal order. 

You may be happy with this payment method, but it does have disadvantages. To start with, you can’t get our online account management discount – a saving of up to £60 a year. You can find out more about the online account management discount in OVO Answers

What’s more, making your payment is another thing to remember and worry about every month.

If that’s you, and you’d prefer the convenience of an automatic payment, we can help you set up a Direct Debit. Just call us on 0800 5999 440 and we’ll get it under way.

It’s also possible to set up a Direct Debit by post, or by email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.

By email:
hello@ovoenergy.com


By post:
OVO Energy
1 Rivergate
Temple Quay
Bristol
BS1 6ED


You’re also welcome to drop into our office for a coffee, and we can sort it out face to face.

2. If you’re on a Pay As You Go (PAYG) plan

Unfortunately, you can’t currently switch from an OVO Energy PAYG plan to paying by Direct Debit.

However, if you’d like more flexibility with the way you make your payments, we can probably help.

  • If you’ve got a traditional meter that you top up with a key or card at a PayPoint, make sure that when we get in touch to offer you a smart meter, you respond right away. 
  • If you’re on Smart PAYG Standard, get in touch to ask us about upgrading to Smart PAYG+.
  • Once you’ve got a smart meter and switched to our Smart PAYG+ service, you can pay using our OVO Energy app or by text. You can even programme the app to make scheduled or rolling top-ups, so you don’t have to remember to do it yourself – that’s just as convenient as paying by Direct Debit.

Visit our Smart PAYG+ pages on OVO Answers to find out more.


*'By cash' means paying via paying-in slip at your bank.
 

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