However, this isn’t always the case. Some people choose to pay by cash, cheque or postal order in arrears. Others start off on a Pay As You Go (PAYG) prepayment meter – the kind you top up with a card.
If that’s you, and you’d prefer the convenience of an automatic payment, we can help you set up a Direct Debit.
The next steps depend on how you pay at the moment:
1. You’re on Pay As You Go (PAYG)
To switch from Pay As You Go to a monthly Direct Debit, you’ll need to contact the PAYG contact centre team on 0800 358 3523. They’ll talk through your options and can set up a Direct Debit for you.
2. If you pay in arrears
Payment in arrears means paying for energy after you’ve used it, by cash*, cheque or postal order. If you choose this method, you won’t be able to get our online account management discount – a saving of up to £60 a year. You can find out more about the online account management discount in this question. What’s more, making that payment is another thing to remember every month.
So if you currently pay in arrears but want to set up a Direct Debit instead, please call 0800 5999 440 and we can get it underway.
Any other ways to set up a Direct Debit?
It’s also possible to set up a Direct Debit by post, or by email. Drop us a line – including your account number – and we’ll get back to you ASAP with next steps.
You’re also welcome to drop into our office for a coffee, and we can help sort it out face to face.
*'By cash' refers to paying via paying-in slip at your bank.
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