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What happens if I cancel the Direct Debit at my bank?

If you cancel your Direct Debit, we’ll ask you to find another way to pay for the energy you use.

One of the ways we keep our prices down is by encouraging Direct Debit payments, so we’d appreciate it if you choose this payment method.

If you choose not to pay by Direct Debit and don’t find another way to pay for your energy use, we may have to take steps to collect the money you owe us.

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