The Fund has quite strict rules about who qualifies for its support. You need to give details of how much you’re earning and explain why you’re having trouble making your payments.
You can apply to the Fund if:
The Fund can pay off the money you owe OVO by making a payment directly into your OVO account or your gas or electricity meter.
When we’re assessing applications for the Fund, we work with the Plymouth branch of the award-winning charity Citizens Advice.
Citizens Advice Plymouth is well known for providing high-quality energy debt advice. Their Energy Advisors understand how important it is to help people manage their money when it comes to energy.
When you apply for the Fund, we’ll start by offering you a 1-hour telephone appointment with a Citizens Advice Plymouth Energy Advisor. They’ll talk you through all your options and explain how you can reduce your risk of debt in 3 ways: by making the most of your income, using energy more efficiently and avoiding energy debt.
We hope this will help to increase your long-term financial confidence and stability.
These are some of the places where you can get money or debt advice:
|Citizens Advice||You can find details of your local branch at any library or citizensadvice.org.uk|
|National Debtline||Freephone 0808 808 4000 or nationaldebtline.co.uk|
|StepChange Debt Charity||Freephone 0800 138 1111 or stepchange.org|
|Age UK (if you’re over 50)||Freephone 0800 169 6565, (0800 169 8787 for Scotland & Wales) or ageuk.org.uk|
|SSAFA (the Armed Forces charity)||Tel 0845 1300 975 or ssafa.org.uk|
|The Royal British Legion||08457 725 725 (Mon-Fri, 9am to 5pm) or britishlegion.org.uk|
Freephone 0800 280 2816 or payplan.com
If your application is successful and you get an award to clear your energy debt, we may ask you to wait two years before reapplying to the Fund.
If your application is not successful, you can reapply whenever you like if your circumstances change, but we will ask for evidence of this.
If you’re having trouble because you’re ill, affected by sight loss or arthritis, or otherwise vulnerable, you can ask a friend, relation or carer to help you. There’s a section in the form where they’ll need to write their details to show they filled in the form with you.
Yes, you can view them here.