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What is the OVO Energy Fund?

The OVO Energy Fund is a fund to help people who’ve fallen behind with their energy payments to OVO, fallen into debt and who want to become more financially stable in future.

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The Fund has quite strict rules about who qualifies for its support. You need to give details of how much you’re earning and explain why you’re having trouble making your payments. 

Can I apply to the OVO Energy Fund for help?

You can apply to the Fund if:

  • You’re a current OVO Energy customer.
  • You’ve run up a debt on your gas or electricity account of at least £50.
  • Your annual household income is £16,190 or less.
  • You have a valid reason affecting your ability to pay. 

How can the Fund help me?

The Fund can pay off the money you owe OVO by making a payment directly into your OVO account or your gas or electricity meter. 

How will you assess my application?

When we’re assessing applications for the Fund, we work with the Plymouth branch of the award-winning charity Citizens Advice

Citizens Advice Plymouth is well known for providing high-quality energy debt advice. Their Energy Advisors understand how important it is to help people manage their money when it comes to energy. 

When you apply for the Fund, we’ll start by offering you a 1-hour telephone appointment with a Citizens Advice Plymouth Energy Advisor. They’ll talk you through all your options and explain how you can reduce your risk of debt in 3 ways: by making the most of your income, using energy more efficiently and avoiding energy debt.

We hope this will help to increase your long-term financial confidence and stability.

Where else can I get free advice on managing my money and clearing my debt?

These are some of the places where you can get money or debt advice:

Citizens Advice  You can find details of your local branch at any library or citizensadvice.org.uk
National Debtline  Freephone 0808 808 4000 or nationaldebtline.co.uk
StepChange Debt Charity  Freephone 0800 138 1111 or stepchange.org
Age UK (if you’re over 50)  Freephone 0800 169 6565, (0800 169 8787 for Scotland & Wales) or ageuk.org.uk
SSAFA (the Armed Forces charity) Tel 0845 1300 975 or ssafa.org.uk
The Royal British Legion   08457 725 725 (Mon-Fri, 9am to 5pm) or britishlegion.org.uk
AdviceUK  www.adviceuk.org.uk
Payplan

Freephone 0800 280 2816 or payplan.com

 

I’ve applied once for a grant from the Fund. How soon can I reapply?

If your application is successful and you get an award to clear your energy debt, we may ask you to wait two years before reapplying to the Fund.

If your application is not successful, you can reapply whenever you like if your circumstances change, but we will ask for evidence of this.

I’m having trouble completing the application form. Where can I get help?

If you’re having trouble because you’re ill, affected by sight loss or arthritis, or otherwise vulnerable, you can ask a friend, relation or carer to help you. There’s a section in the form where they’ll need to write their details to show they filled in the form with you.

Are there any terms and conditions for the OVO Energy fund?

Yes, you can view them here.

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