It’s possible to add up to other people to your OVO account. This means you can add your husband or wife, your partner, or if you need extra help, your carer or other people who help you live independently.
There are two different ways to add people to your account
As a name – this is someone who can contact us and make decisions, but has no financial liability.
Equal responsibility – this is someone who can contact us and make decisions, and has equal financial liability for any debts.
As a name
Adding someone to your account as just a name, with no financial responsibility, is easy. Just call or email us to provide their details, including their date of birth. If you call, their name can be added instantly. If you email, it usually takes less than 3 working days.
They should be able to:
They shouldn’t be able to:
Change your payment details
Request a refund
With equal responsibility
This is more complex, as the person will assume equal responsibility for any debts you may build up. We can’t arrange this by email – whoever you’d like to share your account with will need to talk to us.
You’ll both need to be on the call, unless you’ve already added the person as a name previously. Our friendly team will then talk you both through the process, and get everything set up for you.
If you give someone equal responsibility, they’ll be able to do everything you can.
Who can you add to your account?
Anyone who is a UK resident over 18 years of age. If you want to share responsibility, you and the person who you'd like to share with will need to call us. It's worth knowing that they don't need to live at your address.
Contacting us to add a person
Our Bristol-based customer contact centre is open Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm.
If you pay monthly, our phone numbers are 0800 5999 440 or our landline number 01179 303 100.
If you’re on PAYG, give us a call on 0800 358 3523 or our landline number 01173 701 041.
You can email us on firstname.lastname@example.org if you pay monthly, or email@example.com if you have a prepayment meter.