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There’s a lot of info on your energy bill, which can be pretty confusing. That’s why we’ve put together this jargon-busting guide to reveal what it all means.
Your unique OVO Energy Account number.
My OVO ID
To control your account online in My OVO, you can log in with this ID (or you can use your email address).
Statement date and number
This is the unique number of your energy statement on our systems. Plus the date we send your statement out. It’s useful to have these to hand if you ever call us about a specific statement.
Cheaper Tariff Messaging
This tells you if you could be on another cheaper tariff with OVO. It shows you the one that’s most similar – and the cheapest overall.
Tells you all about your tariff. It’ll include everything from the plan name and how you pay, to how much energy you use. You can use this info to compare plans from OVO and any other supplier.
Tariff Comparison Rate
The Tariff Comparison Rate (TCR) is an energy industry standard designed to help you compare your energy plan with other providers. It includes your plan name, how you currently pay, when it ends, and your estimated annual consumption (which means how much energy we expect you to use in a year). It will also show the exit fees you’d have to pay to leave before your plan ends. Remember, it’s only for comparing average consumption.
Charging period for electricity
This shows the start and end dates for the billing period that’s covered by this statement.
Charge per fuel
Tells you how much you’ve paid for electricity and gas during the statement period.
OVO Interest Reward
Our 3% Interest Reward that we give on credit balances.
You’ll see this discount if you’re using an online-only plan.
Like all energy suppliers, we add 5% VAT to your total.
The date and amount of your direct debit payment.
The total amount that you owe us or we owe you.
Your Meter Point Administration Number (MPAN) is the unique identifying number for your electricity meter, so it doesn’t change if you switch suppliers.
Shows the MPAN for your meter (they’re the numbers in the four boxes at the bottom).
Meter Serial Number
Your Meter Serial Number (MSN) is often printed on a sticker or engraved onto your meter. It should match the number shown on your statement.
Shows the meter readings we’ve used and the dates they were taken.
Unit rate, price per kWh
The cost of your energy per kilowatt hour and how many kWh you’ve used in this billing period. For gas meters you’ll also see the meter units you’ve used, which are then converted into kWh to make them easy to compare.
The total cost for your energy before VAT is added.
How much you pay for us to supply energy to your home for this billing period. It’s a fixed daily price multiplied by the number of days.
This details your Meter Point Reference Number (MPRN), Meter Serial Number (MSN), your tariff, the meter readings we used and the cost of your gas.
Explaining your gas statement
Explains in detail how we work out how much gas you use. All suppliers use the same formula.
Send us your meter readings
Lets you know how to submit meter readings to keep your statements super-accurate.
Explains what to do and who to call if you ever smell gas.
Your gas distribution
Explains how your gas is supplied.
Local Network Operator
If your power goes down, or you have to move the meter or upgrade your supply, you need to contact your Local Network Operator. This section gives you their contact details.
Our energy sources
Our energy comes from a variety of sources, like natural gas, and this section shows you the percentages of each compared to the national average.
Points you in the right direction for free and independent advice on energy and your money.
Should you ever want to make a complaint about OVO, this section tells you exactly what to do.