How do I read my OVO energy bill?

There’s a lot of info on your energy bill, which can be pretty confusing. That’s why we’ve put together this jargon-busting guide to reveal what it all means.

PAYM Statement OVO Energy

  1. Account number
    Your unique OVO Energy Account number.
  2. My OVO ID
    To control your account online in My OVO, you can log in with this ID (or you can use your email address).
  3. Statement date and number
    This is the unique number of your energy statement on our systems. Plus the date we send your statement out. It’s useful to have these to hand if you ever call us about a specific statement.
  4. Cheaper Tariff Messaging
    This tells you if you could be on another cheaper tariff with OVO. It shows you the one that’s most similar – and the cheapest overall.
  5. Tariff info
    Tells you all about your tariff. It’ll include everything from the plan name and how you pay, to how much energy you use. You can use this info to compare plans from OVO and any other supplier.
  6. Tariff Comparison Rate
    The Tariff Comparison Rate (TCR) is an energy industry standard designed to help you compare your energy plan with other providers. It includes your plan name, how you currently pay, when it ends, and your estimated annual consumption (which means how much energy we expect you to use in a year). It will also show the exit fees you’d have to pay to leave before your plan ends. Remember, it’s only for comparing average consumption.

  1. Charging period for electricity
    This shows the start and end dates for the billing period that’s covered by this statement.
  2. Charge per fuel
    Tells you how much you’ve paid for electricity and gas during the statement period.
  3. OVO Interest Reward
    Our 3% Interest Reward (rising to 5% in year 3) that we give on credit balances.
  4. Online Discount
    You’ll see this discount if you’re using an online-only plan.
  5. VAT
    Like all energy suppliers, we add 5% VAT to your total.
  6. Direct Debit
    The date and amount of your direct debit payment.
  7. Your balance
    The total amount that you owe us or we owe you.

Electricity used

  1. MPAN
    Your Meter Point Administration Number (MPAN) is the unique identifying number for your electricity meter, so it doesn’t change if you switch suppliers. 
  2. S Number
    Shows the MPAN for your meter (they’re the numbers in the four boxes at the bottom).
  3. Meter Serial Number
    Your Meter Serial Number (MSN) is often printed on a sticker or engraved onto your meter. It should match the number shown on your statement.
  4. Meter readings
    Shows the meter readings we’ve used and the dates they were taken.
  5. Unit rate, price per kWh
    The cost of your energy per kilowatt hour and how many kWh you’ve used in this billing period. For gas meters you’ll also see the meter units you’ve used, which are then converted into kWh to make them easy to compare.
  6. Total charges
    The total cost for your energy before VAT is added.​
  7. Standing charge
    How much you pay for us to supply energy to your home for this billing period. It’s a fixed daily price multiplied by the number of days.

OVO PAYM Statement pay monthly

Gas used

  1. Gas usage
    This details your Meter Point Reference Number (MPRN), Meter Serial Number (MSN), your tariff, the meter readings we used and the cost of your gas.
  2. Explaining your gas statement
    Explains in detail how we work out how much gas you use. All suppliers use the same formula.

PAYM Statement OVO Energy labelled

  1. Send us your meter readings
    Lets you know how to submit meter readings to keep your statements super-accurate.
  2. Gas emergency
    Explains what to do and who to call if you ever smell gas.  
  3. Your gas distribution
    Explains how your gas is supplied.
  4. Local Network Operator
    If your power goes down, or you have to move the meter or upgrade your supply, you need to contact your Local Network Operator. This section gives you their contact details.
  5. Our energy sources
    Our energy comes from a variety of sources, like natural gas, and this section shows you the percentages of each compared to the national average.
  6. Impartial advice
    Points you in the right direction for free and independent advice on energy and your money.
  7. Complaints
    Should you ever want to make a complaint about OVO, this section tells you exactly what to do.
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