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Smart technology

Smart meters are seriously clever technology that help you keep on top of the energy you’re using without lifting a finger. They record how much gas and electricity you're using in real time, and then send data directly to us – and your smartphone or ‘In Home Display’.

Smart meters are good news for you because: 

1. You’ll never have to submit meter readings again.
2. You can accurately track your energy use. 
3. You can use this real-time info to see where you’re using lots of energy, then potentially cut down and save money.

Smart meter installation 

We think this clever new technology is great news for customers, and we’ll provide you with a free smart meter installation, as long as your home is suitable. There’s advice to help you prepare for smart meter installation, info on how long it will take, and a copy of The Smart Metering Installation Code of Practice (SMICoP).

Getting started with your smart meter

There’s plenty of help to get you started with your smart meter, including what the lights and buttons mean, what will change (and what won’t). 

Smart meter troubleshooting 

Want to know how to take a meter reading using a smart meter? Wondering about how we keep your data safe? Or what to do if the smart meter stops communicating, it’s all included in this OVO Answers topic.

In-Home Displays explained

When you book a smart meter appointment, you will be offered a handy device called an In-Home Display (IHD). There’s lots of info in this topic if you need a hand getting to grips with how to use it, including how to switch it on and what the buttons mean.

PAYG smart meters

We think smart meters are a great idea for PAYG customers too – find out more about smart PAYG and how to top up.  

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What happens if my Smart Gateway* stops working?
*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.
I’ve got a Smart Gateway*. Can I use it if I haven’t got a Smart meter yet?
No, you’ll need to have your Smart meter(s) installed first. The Gateway needs to talk to the Smart meter to work. The meter collects the data that the Gateway then interprets.
Can I use the Smart Gateway* to view my data when I’m not home?
Yes, you can view your data in My OVO whenever your device is connected to the internet.
I haven’t installed my Gateway* yet – what should I do?
Don’t worry, you can install it now. Here’s an overview in case you’ve lost the instructions.
What do the lights on the Smart Gateway* mean?
Different lights have different meanings. Full details below.
What’s a Smart Gateway*?
It's a gadget that links your Smart meter to your My OVO account so you can track your energy usage on your own devices – anytime, anywhere.
How far away can my Smart Gateway* be from my meters?
Your Smart Gateway should be able to work up to 15 metres away from your Smart meters. However, its effectiveness depends on what lies in between your meters and the Smart Gateway – for example, the number and thickness of walls.
How do I take a reading on my smart meter?
How do I take a reading on my smart meter?
You no longer need to send us meter readings once you’ve got a smart meter, but if you want to take readings to keep an eye on your energy use, here’s how.
I’ve had a smart meter fitted – what’s next?
I’ve had a smart meter fitted – what’s next?
As soon as you’ve had a smart meter fitted, it starts working. So it’s already clocking your energy and you don’t need to send us any more meter readings.
What is a smart meter?
What is a smart meter?
A smart meter gives you more information than a traditional meter can.

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