androidCreated with Sketch. angle-left2Created with Sketch. angle-right2Created with Sketch. appleCreated with Sketch. blogCreated with Sketch. envelopeCreated with Sketch. facebookCreated with Sketch. github_24 Icon/contact/chat/ic_chat_24Created with Sketch. Icon/electricity/electricity/ic_electricity_24Created with Sketch. Icon/energy/ic_energy_24Created with Sketch. Icon/gas/gas/ic_gas_24Created with Sketch. Icon/home/ic_home_24Created with Sketch. Icon/lost-search/ic_lost-search_24Created with Sketch. Icon/device/phone/ic_phone_24Created with Sketch. ic_solid-arrow-left_24 ic_solid-arrow-right_24 ic_spinner_24 Icon/profile/ic_username_24Created with Sketch. cabCreated with Sketch. calculatorCreated with Sketch. credit-cardCreated with Sketch. envelopeCreated with Sketch. folder-openCreated with Sketch. homeCreated with Sketch. laptopCreated with Sketch. ovoCreated with Sketch. pagelinesCreated with Sketch. phoneCreated with Sketch. smartmeterCreated with Sketch. toggle-onCreated with Sketch. linkedinCreated with Sketch. plusCreated with Sketch. stackoverflow_24 star2Created with Sketch. star-halfCreated with Sketch. twitterCreated with Sketch. youtubeCreated with Sketch. forum legacy-icon-communities-exit

I’ve got a Smart Gateway*. Can I use it if I haven’t got a Smart meter yet?

No, you’ll need to have your Smart meter(s) installed first. The Gateway needs to talk to the Smart meter to work. The meter collects the data that the Gateway then interprets.

*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.

Does the Gateway need to be plugged in to work? 

Yes. The Gateway has to stay plugged into your broadband router and the mains power supply otherwise it won’t work.

Just so you know, if you unplug the Gateway, it won’t collect any data while it’s not connected.

Can I still use the Gateway if I change supplier?  

The Gateway’s designed to send your data to OVO, so you’d need to return it to us if you change supplier so we can remove your data history.  

If you wanted something similar with your new supplier, you’d need to ask them what they offer.  

How does the Gateway know which tariff I’m on?

The Gateway knows what tariff (energy plan) and rates you’re on, as it gets that info from My OVO and uses it to work out your costs.

You can check all those details yourself in My OVO. It’s easy to log in – use your account number and follow the prompts.

What happens to my Gateway if I move home?

You'll need to pop it back to us. Unfortunately the Gateway can’t move with you as it’s linked to your current meter(s). We’ll need you to return it so we can delete the data history. 

If you want a Smart Gateway at your new home, great. You’ll need to join OVO again, get a Smart meter installed and then ask for a Smart Gateway. 

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close