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What do the lights on the Smart Gateway* mean?

Different lights have different meanings. Full details below.

*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.

Gateway lights explained

When the Smart Gateway is powering up, the lights will flash in a sequence for about 10 seconds. You don’t need to worry about what each individual light means.

However, the important ones to know about are:

  • A: This tells you if your Smart Gateway is connected to your meter(s). Once you've completed the setup, the light should be green indicating that the connection between the Smart Gateway and your meter(s) is active.
  • B: This light tells you if the Ethernet link is OK. It'll be green if the connection between the Smart Gateway and your router is active.
  • If A is amber or red, then there's a problem linking your Smart Gateway to your meter. Your Gateway might be too far away from your meter, so try moving it closer to get a better signal.
  • If A is green and B is amber, then your meter and Smart Gateway are linked, but we're not getting any data through. Check your internet connection to make sure the Gateway is connected to your home's network. 

Will the gadget work if my broadband or power goes down? 

No. The Gateway won’t be able to collect data if your broadband goes down, so there’ll be a gap in your data history (this won’t affect your energy supply). The same goes if you lose power.

Will the Gateway use up my broadband allowance?

Yes, some of it – up to approximately 20MB per day or 600MB per month. If you have a plan with unlimited broadband, this won’t be a problem. However, if you don’t, you should check what your allowance is by asking your provider as we won’t be able to cover the cost of data used for your Smart Gateway.

Just so you know, 20MB is equivalent to around 1 hour of web browsing or downloading 4 average-length music tracks.

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