*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.
When the Smart Gateway is powering up, the lights will flash in a sequence for about 10 seconds. You don’t need to worry about what each individual light means.
However, the important ones to know about are:
No. The Gateway won’t be able to collect data if your broadband goes down, so there’ll be a gap in your data history (this won’t affect your energy supply). The same goes if you lose power.
Yes, some of it – up to approximately 20MB per day or 600MB per month. If you have a plan with unlimited broadband, this won’t be a problem. However, if you don’t, you should check what your allowance is by asking your provider as we won’t be able to cover the cost of data used for your Smart Gateway.
Just so you know, 20MB is equivalent to around 1 hour of web browsing or downloading 4 average-length music tracks.