What happens if my Smart Gateway* stops working?

*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.

First, check these things:  

  • That your broadband connection is working.  

  • That your Gateway is switched on.  

  • That the Ethernet link is active (light ‘B’ should be green). Make sure you push the Ethernet cable into the port until you hear a click. Try using a different port on your router if it doesn’t work the first time.  

  • That your Gateway and meters are linked (light ‘A’ should be green). You might need to move your Gateway closer to your meters.  

Still not working? Please email us.

Are there any T&Cs for the Smart Gateway?

Yes, if you’ve got an old OVO Smart Gateway that you’re still using you can read our terms and conditions here.

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