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Smart meters

Smart Meters record how much gas and electricity you're using in real time and send that data back to your energy supplier. They can then monitor it and use it to bill you with total accuracy.

Your Smart Meter can share information with you through its In-Home Display (IHD) or a Smart Gateway - gadgets that show you exactly how much energy you're consuming. You can use this information to monitor and manage the amount you spend on energy and hopefully cut your bills. According to the government, the average energy customer will save £23 a year by using a Smart Meter.


Our OVO Smart Meters also make life easier for you by sending us up-to-date meter readings, so you don't have to. We can even reset them remotely if necessary.


Smart Meters with PAYG

If you combine your Smart Meter with an OVO Pay-As-You-Go (PAYG) plan, it can be a real help in budgeting for your energy payments and keeping you in control of your spending. You'll also benefit from a competitive fixed rate for 12 months, and freedom to top up whenever you want.


A Smart Meter makes it very easy to pay for your energy, whether you're topping up with PAYG or at a PayPoint. It also helps many people use less energy, and cut their bills by around 5-10%.

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Will a smart meter save me money?
Will a smart meter save me money?
It’s not the meter itself that saves you money, it’s the information you’ll get from the In-Home Display (IHD) that comes with it.
Can I switch energy suppliers if I’ve got a smart meter?
Can I switch energy suppliers if I’ve got a smart meter?
If you’ve got a smart meter, you have the right to move to a new energy supplier if you want. However, there may be some practical problems in switching.
How do I order a smart meter?
The Government wants most homes to have smart meters by 2020, but at the moment they’re not suitable for every property. Find out if your home qualifies here.
When will I get my first bill with my new smart meter?
When will I get my first bill with my new smart meter?
These are some of the questions we get asked most often when our OVO customers first have a smart meter.
What do I need to do before my smart meter installation?
If you’re due to have a smart meter installed, the first thing you need to do is book a time slot for our engineer to call at your home.
How long will it take to install my smart meter?
Our engineers will always do their best to uninstall your old meters and install your new smart meters as quickly as possible.
How do I switch on my In-Home Display?
When you unpack your new In-Home Display (IHD) and look at the screen for the first time, it might be completely blank. Don’t worry – it isn’t broken.
What do the lights and buttons mean on my OVO smart meter?
Your new smart meter is more complex than your old standard meter – but that’s because it’s got so much information to share with you.
My smart meter’s been installed, why is it now off supply?
If you’ve just had a smart meter installed but your gas or electricity has suddenly gone off supply, a few simple checks could get your energy back on again.
What happens if I’m vulnerable or have special requirements?
If you’re due to have a smart meter installed and you have special requirements, we’ll give you an opportunity to tell us in advance.

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