Smart meters

Smart Meters record how much gas and electricity you're using in real time and send that data back to your energy supplier. They can then monitor it and use it to bill you with total accuracy.

Your Smart Meter can share information with you through its In-Home Display (IHD) or a Smart Gateway - gadgets that show you exactly how much energy you're consuming. You can use this information to monitor and manage the amount you spend on energy and hopefully cut your bills. According to the government, the average energy customer will save £23 a year by using a Smart Meter.


Our OVO Smart Meters also make life easier for you by sending us up-to-date meter readings, so you don't have to. We can even reset them remotely if necessary.


Smart Meters with PAYG

If you combine your Smart Meter with an OVO Pay-As-You-Go (PAYG) plan, it can be a real help in budgeting for your energy payments and keeping you in control of your spending. You'll also benefit from a competitive fixed rate for 12 months, and freedom to top up whenever you want.


A Smart Meter makes it very easy to pay for your energy, whether you're topping up with PAYG or at a PayPoint. It also helps many people use less energy, and cut their bills by around 5-10%.

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What data do you take from my smart meter, and why?
With a smart meter, we can collect details of the energy supply to your home and your energy use, and monitor your meter to make sure it’s working properly.
What is a Smart Relay?
The Smart Relay is a device that can help smart products communicate with a smart electricity meter if they’re too far apart in your home.
How do I install a Smart Relay device?
It’s quick and easy to set up a Smart Relay device, and it will help your smart gas and electricity meters talk to each other if they’re too far apart.
Why aren’t my smart meters communicating with OVO?
If you’ve had smart meters installed but your OVO statements show estimated gas use figures, it may mean your gas meter isn’t talking to your electricity meter.
How can my IHD and smart meter help me manage my energy use?
Your In-Home Display (IHD) has a range of functions to help you control and manage your energy use so you can reduce your energy costs.
How do I start using my new smart meter?
You might have two smart meters (one for electricity and one for gas), or just one (for electricity). Either way, it’s important to know how to use them.
What do the buttons on my In-Home Display (IHD) screen mean?
Press the little black button on the left-hand side of your IHD screen, and all kinds of other useful buttons and icons will appear.
What do ‘no WAN’ and ‘no HAN’ mean?
‘No WAN’ or ‘no HAN’ mean that your smart meter isn’t communicating to OVO – or your In-Home Display.
What is the Smart Metering Installation Code of Practice?
The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.
How do I take a reading on my smart meter?
How do I take a reading on my smart meter?
You no longer need to send us meter readings once you’ve got a smart meter, but if you want to take readings to keep an eye on your energy use, here’s how.

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