Sometimes even the most up-to-date technology doesn’t work as it should.
Just occasionally, there may be a communication problem between your IHD and your smart meters – which means your PayPoint top-ups won’t show on your In-Home Display (IHD). Or your online, app or text payments won’t reach your account.
If so, you’ll need to know how to find your way around your smart meter display screen, and be able to take meter readings if needed.
You’ll also need to use your meter screen if you need to reconnect your gas supply. So here’s a quick guide to help you find your way around your smart meter.
Smart meters have some symbols that won’t matter to you, like the € sign for euros.
It’s easy to spot which symbols apply to you and your smart meter, because they’re black, while the ones that don’t apply to you will appear grey.
Here’s an example of a smart meter screen
1. If you have a Feed-In Tariff, these symbols show whether you’re currently importing or exporting electricity.
2. These symbols tell you whether your energy is on supply or off. The plug symbol represents your electricity, and the flame is gas. In this image, the plug is black but the flame is grey, so the information refers to electricity.
3. If you can see this envelope, it means we’ve sent you a message – maybe to let you know you’re low on credit, or alert you to a price change. This can only happen if you’re on Smart PAYG Standard and have an In-Home Display (IHD). If so, when you see the envelope icon, you can read the message on your IHD.
4. HAN stands for home area network. It shows that your IHD and smart meter screen are getting signals from each other, so it’s like the bars or circles on your mobile or laptop that show you’ve got a signal.
5. This tells you which unit of energy you’re looking at. M³ (cubic metres) is gas and kWH (kilowatt hours) is electricity.
6.These shapes become letters or numbers, to give you messages or show you amounts, such as how much energy you’ve used, or how much credit you’ve got - see below.
How do I take a meter reading?
Now you’ve got a smart meter, you no longer need to send us regular meter readings, but if you want to take one for your own purposes – maybe to keep an eye on your energy use – here’s how.
Just press ‘9’ on your smart meter keypad. This will show the meter reading in kilowatt hours (kWh) for electricity and cubic meters for gas.
If your Smart electricity meter is on an Economy 7 tariff (where you pay a standard price during the day and a lower rate for seven hours overnight), just press ‘6’ and then press it three more times until you can see ‘IMP R01’ on the smart meter display panel. This shows your off-peak (night-time) reading in kWh. Press ‘6’ again and you’ll see ‘IMP R02’. This gives your daytime reading.