When you look at your new In-Home Display screen for the first time, it might be blank. Don’t worry – it’s not broken. It’s just sleeping to save you energy.
To wake it up, press the on-off switch (the little black button on the left-hand side). The IHD main menu screen will then light up and display a range of IHD icons representing all the things you can do with the IHD. These icons all work as buttons which you tap to move from screen to screen.
The IHD main menu will look like this:
If you get both gas and electricity from OVO Energy, tapping this button will show your balance, and how many days it should last you.
Tap the ‘Dual’ button and this ‘Account Info’ screen will appear.
The lightning bolt sits above your electricity information. The gas flame sits above your gas information. Tap the ‘A/C’ button at the bottom of the screen, and you can move on from screen to screen to see:
Just tap the envelope symbol to see your message inbox.
The number of new messages is shown in the top right corner.
Unread messages are shown in the list in bold, and you just tap on a ‘View’ button to open them. Important alerts (like the one below) will pop up and stay on the screen until you tap ‘OK’.
Tapping on the ‘History’ button tells you how much energy you’ve used over the last 12 months. You can see how much you’ve used each day, week or month, or over the full year.
Once you’ve pressed the ‘History’ button, you can choose between ‘Gas’ or ‘Electricity’. You can then scroll through these screens by pressing ‘Hour’, ‘Day’ etc in the top right corner.
The ‘Settings’ button in the main menu screen lets you change the settings in your meter and IHD. For example:
If you’re a Smart PAYG Standard customer, you can set credit alerts to let you know when your credit has fallen to a particular level. This function isn’t yet available for Smart PAYG+ customers.
The ‘Tariff’ button shows you information about your OVO energy plan, including its name, your unit rates and our standing charge.
If you renew with us on a new OVO contract at a different rate, or your rates change for any other reason, we’ll update your IHD remotely to show your new rates.
Electricity and gas are shown separately, so tap on the one you want and you’ll see a screen like this. Just use the arrows on the right to scroll through the information.
It’s best to keep your IHD plugged into your mains supply all the time, as this will work out cheaper than buying batteries. However, it’s a good idea to keep two AA batteries handy in case your electricity ever cuts out or goes off supply.