The Smart Metering Installation Code of Practice is designed to ensure that any energy customer getting a new smart meter can depend on a high standard of service at all times during the installation process. You can view the Smart Code of Practice and find out more here. You can view the Smart Code of Practice and find out more here.
If you’re getting a new smart meter, the Code means we also have to make sure you’re given all the information you need. Before the visiting engineer leaves, they will run through everything with you, showing you how to use, and make the most of, all your new smart metering kit.
They’ll make sure you know how to use it to improve the energy efficiency of your home, which in turn can cut your energy bills.
The ‘best practice’ rules and guidelines in the SMICoP have been laid down by Ofgem, the Office of Gas and Electricity Markets. They are the government department tasked with regulating all UK gas and electricity providers and making sure you get a fair deal and excellent service.
At OVO Energy, we have of course signed up to the SMICoP. But naturally we would always do our best to ensure our engineers are fully trained to give you an excellent service, even if the Smart Code of Practice didn’t exist.
The Code covers several aspects of the installation process, including:
Since the SMICoP emphasises our duty to give you all the information you need, here are a few useful links to get you started: