How long will it be before I get my first bill?
When you have a new smart meter installed we need to carry out a few admin processes and set up communication with your meter so we can exchange information with it. As a result it may be up to 8-12 weeks before you receive your first statement relating to your new smart meter/s.
Remember, now you’ve got a smart meter, you no longer need to send us meter readings. So once we’ve set up communication with your meter and got your bills up and running, you can log in to My OVO whenever you like and see exactly how much energy you’ve used and what it’s costing you.
When will I get the credit from my old meter?
If you’re on our PAYG plan and you have an old prepayment meter, it's best to use as much credit as you can, and run down your credit levels as low as possible just before your smart meter installation. You can’t carry credit over to your new smart meter.
If you didn’t manage to do this, and you believe you’re owed some money back from your old meter, please call us to let us know. We’ll look into it and let you know how long it will take to process it and get the credit repayment back to you.
The smart meter is positioned awkwardly – can you move it for me?
Unfortunately we can’t help with this; the electric smart meter can be positioned anywhere on the backboard, but nowhere else, and the gas meter can’t be moved at all. If you have difficulties getting to your new Smart meters and want to move them to somewhere more convenient you’ll need to speak to your local Distribution Network Operator (DNO) or the national grid.
Why is it better for you to have my data more often?
It’s not just better for us; we believe it’s better for you, too. When we installed your smart meter, we offered you a choice of how often you’d like it to communicate with us: half-hourly, daily or monthly. Your engineer will probably have encouraged you to choose the half-hourly option, as it’s better for many reasons. Receiving your data more often means that when we present it back to you we can show you more detail, more often – and this could well be better for you.
For example, if you’re checking your My OVO account to see how much energy you’ve used, and you’ve chosen to send us your data once a month, we can only show you what you’ve used as a monthly total. However, if you’ve chosen to let your smart meter send us data every half hour, you can see a much more precise, detailed breakdown of what energy you’re using and when. That will show you where your energy use peaks, so you can decide how to reduce it and save money.
The more detail you see, the more you can do with it and the better insight it gives you.
We can also use this comprehensive information to give us extra purchasing power when we’re buying energy on your behalf. This can lead to extra savings, which we pass on to you as lower prices.
Will my smart meter last me for life?
All meters are certified for a set period of time, usually around 10 years. Once this certification has expired it’s up to your energy provider to arrange for your meters to be replaced, to meet government guidelines. You can find more details of the government policy here.
However, technology is moving forward so quickly that in 10 years’ time we may be offering you even Smarter meters. Watch this space!