Smart meters

Smart Meters record how much gas and electricity you're using in real time and send that data back to your energy supplier. They can then monitor it and use it to bill you with total accuracy.

Your Smart Meter can share information with you through its In-Home Display (IHD) or a Smart Gateway - gadgets that show you exactly how much energy you're consuming. You can use this information to monitor and manage the amount you spend on energy and hopefully cut your bills. According to the government, the average energy customer will save £23 a year by using a Smart Meter.


Our OVO Smart Meters also make life easier for you by sending us up-to-date meter readings, so you don't have to. We can even reset them remotely if necessary.


Smart Meters with PAYG

If you combine your Smart Meter with an OVO Pay-As-You-Go (PAYG) plan, it can be a real help in budgeting for your energy payments and keeping you in control of your spending. You'll also benefit from a competitive fixed rate for 12 months, and freedom to top up whenever you want.


A Smart Meter makes it very easy to pay for your energy, whether you're topping up with PAYG or at a PayPoint. It also helps many people use less energy, and cut their bills by around 5-10%.

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What is a PAYG smart meter?
What is a PAYG smart meter?
A PAYG smart meter is exactly the same as any other smart meter. It’s just that we programme it to work in a different mode.
Are smart meters safe?
Smart meters are relatively new technology, so you may be concerned about their effect on your home and family’s safety. Rest assured, there’s no need to worry.
What happens if I can’t have a smart meter installed?
The government wants 26 million homes in the UK to have smart meters by 2020. However, they’re not yet suitable for every kind of property.
How do I top up my smart meter?
Our smart meters are designed to be flexible, making them easier and more convenient to top up than a traditional meter.
How do you protect the data in my smart meter?
We keep the information in your smart meter secure with encryption, controlled access and other security, including ways agreed with the government.
What data do you take from my smart meter, and why?
With a smart meter, we can collect details of the energy supply to your home and your energy use, and monitor your meter to make sure it’s working properly.
What is a Smart Relay?
The Smart Relay is a device that can help smart products communicate with a smart electricity meter if they’re too far apart in your home.
How do I install a Smart Relay device?
It’s quick and easy to set up a Smart Relay device, and it will help your smart gas and electricity meters talk to each other if they’re too far apart.
Why aren’t my smart meters communicating with OVO?
If you’ve had smart meters installed but your OVO statements show estimated gas use figures, it may mean your gas meter isn’t talking to your electricity meter.
How can my IHD and smart meter help me manage my energy use?
Your In-Home Display (IHD) has a range of functions to help you control and manage your energy use so you can reduce your energy costs.
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