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Smart technology

Smart meters are seriously clever technology that help you keep on top of the energy you’re using without lifting a finger. They record how much gas and electricity you're using in real time, and then send data directly to us – and your smartphone or ‘In Home Display’.

Smart meters are good news for you because: 

1. You’ll never have to submit meter readings again.
2. You can accurately track your energy use. 
3. You can use this real-time info to see where you’re using lots of energy, then potentially cut down and save money.

Smart meter installation 

We think this clever new technology is great news for customers, and we’ll provide you with a free smart meter installation, as long as your home is suitable. There’s advice to help you prepare for smart meter installation, info on how long it will take, and a copy of The Smart Metering Installation Code of Practice (SMICoP).

Getting started with your smart meter

There’s plenty of help to get you started with your smart meter, including what the lights and buttons mean, what will change (and what won’t). 

Smart meter troubleshooting 

Want to know how to take a meter reading using a smart meter? Wondering about how we keep your data safe? Or what to do if the smart meter stops communicating, it’s all included in this OVO Answers topic.

In-Home Displays explained

When you book a smart meter appointment, you will be offered a handy device called an In-Home Display (IHD). There’s lots of info in this topic if you need a hand getting to grips with how to use it, including how to switch it on and what the buttons mean.

PAYG smart meters

We think smart meters are a great idea for PAYG customers too – find out more about smart PAYG and how to top up.  

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How do I start using my new smart meter?
You might have two smart meters (one for electricity and one for gas), or just one (for electricity). Either way, it’s important to know how to use them.
What do the buttons on my In-Home Display (IHD) screen mean?
Press the little black button on the left-hand side of your IHD screen, and all kinds of other useful buttons and icons will appear.
What do ‘no WAN’ and ‘no HAN’ mean?
‘No WAN’ or ‘no HAN’ mean that your smart meter isn’t communicating to OVO – or your In-Home Display.
What is the Smart Metering Installation Code of Practice?
The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.
I want some Smart thermostat tips and help troubleshooting
Here are a few ideas to help you get the most out of your Smart thermostat – and 3 simple checks to try out if you’re having problems.
What is a Smart Thermostat and why would I want one?
A Smart home thermostat lets you control your heating and hot water with your smart phone, tablet or computer – anytime, anywhere.
Can I connect my In-Home Display to my WiFi?
If you’re an OVO customer, pay for your energy monthly, and have one of our newest IHDs, then yes – you can connect your IHD to your WiFi.
How do I connect my In-Home Display to my WiFi?
There are two ways to connect your In-Home Display (IHD) to your WiFi router: with WPS or using your network password.
Where should I keep my In-Home Display?
Your In-Home Display (IHD) needs to be within 20m of your electricity meter and somewhere it can pick up the signal from your WiFi router.
I’m having trouble linking my IHD to my WiFi – can you help?
First, check the WiFi symbol on the IHD screen.
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