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Smart technology

Smart meters are seriously clever technology that help you keep on top of the energy you’re using without lifting a finger. They record how much gas and electricity you're using in real time, and then send data directly to us – and your smartphone or ‘In Home Display’.

Smart meters are good news for you because: 

1. You’ll never have to submit meter readings again.
2. You can accurately track your energy use. 
3. You can use this real-time info to see where you’re using lots of energy, then potentially cut down and save money.

Smart meter installation 

We think this clever new technology is great news for customers, and we’ll provide you with a free smart meter installation, as long as your home is suitable. There’s advice to help you prepare for smart meter installation, info on how long it will take, and a copy of The Smart Metering Installation Code of Practice (SMICoP).

Getting started with your smart meter

There’s plenty of help to get you started with your smart meter, including what the lights and buttons mean, what will change (and what won’t). 

Smart meter troubleshooting 

Want to know how to take a meter reading using a smart meter? Wondering about how we keep your data safe? Or what to do if the smart meter stops communicating, it’s all included in this OVO Answers topic.

In-Home Displays explained

When you book a smart meter appointment, you will be offered a handy device called an In-Home Display (IHD). There’s lots of info in this topic if you need a hand getting to grips with how to use it, including how to switch it on and what the buttons mean.

PAYG smart meters

We think smart meters are a great idea for PAYG customers too – find out more about smart PAYG and how to top up.  

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How do you protect the data in my smart meter?
We keep the information in your smart meter secure with encryption, controlled access and other security, including ways agreed with the government.
What data do you take from my smart meter, and why?
With a smart meter, we can collect details of the energy supply to your home and your energy use, and monitor your meter to make sure it’s working properly.
What is a Smart Relay?
The Smart Relay is a device that can help smart products communicate with a smart electricity meter if they’re too far apart in your home.
How do I install a Smart Relay device?
It’s quick and easy to set up a Smart Relay device, and it will help your smart gas and electricity meters talk to each other if they’re too far apart.
Why aren’t my smart meters communicating with OVO?
If you’ve had smart meters installed but your OVO statements show estimated gas use figures, it may mean your gas meter isn’t talking to your electricity meter.
How can my IHD and smart meter help me manage my energy use?
Your In-Home Display (IHD) has a range of functions to help you control and manage your energy use so you can reduce your energy costs.
What happens if my Smart Gateway* stops working?
*We offered Smart Gateways to our energy customers from 23rd April to 7th September 2015, but this offer is no longer available.
I’ve got a Smart Gateway*. Can I use it if I haven’t got a Smart meter yet?
No, you’ll need to have your Smart meter(s) installed first. The Gateway needs to talk to the Smart meter to work. The meter collects the data that the Gateway then interprets.
Can I use the Smart Gateway* to view my data when I’m not home?
Yes, you can view your data in My OVO whenever your device is connected to the internet.
I haven’t installed my Gateway* yet – what should I do?
Don’t worry, you can install it now. Here’s an overview in case you’ve lost the instructions.
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