Charge Anytime add-on terms and conditions
These terms and conditions (the Terms) cover the Charge Anytime add-on and form part of the contract between you and us.
1. About these Terms
1.1 These Terms form the agreement between you and us:
(a) “you” are the person who has signed up to Charge Anytime; and
(b) “OVO”, “we”, “us” or “our” is OVO Energy Limited (company number 06890795). Our address is Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
1.2 These Terms are specific to the Charge Anytime add-on. They are separate to:
1.2.1 the OVO Core Terms and Conditions;
1.2.2 the OVO charge mobile application terms;
1.2.3 the Charge Anywhere terms; and
1.2.4 any specific terms which may apply to any energy tariff you are on with OVO.
1.3 Your use of Charge Anytime is also subject to our privacy policy.
1.4 You can choose Pay as You Go or a Monthly Plan. If you choose Pay as You Go then section 16 will apply and if you choose a Monthly Plan then section 17 will apply.
1.5 Capitalised terms have the meaning given to them in section 18 unless they are defined elsewhere.
These Terms include:
About these Terms
What is Charge Anytime
How it works
Charge Anytime Credit
Charge Anytime Eligibility
Flexibility Services
Data sharing - what data we use and how we collect it
Accuracy of data
Changes to Charge Anytime
If you want to cancel Charge Anytime
Suspension and Termination
Liability
Contact us
Transfer of rights
Governing Law and Other Terms
Charge Anytime Pay As You Go specific terms
Charge Anytime Monthly Plan specific terms
Definitions
2. What is Charge Anytime
2.1 Charge Anytime is an add-on product to OVO’s eligible electricity tariffs. It applies to home EV charging for customers with a Compatible EV or Compatible Charger (see section 5 for full eligibility criteria). With Charge Anytime, OVO optimises your EV charging times to charge at the cheapest time in the wholesale market and at the greenest times of the day (being when the carbon intensity of the electricity required to charge your EV is at its lowest).
2.2 Provided you meet (and continue to meet) the Eligibility Criteria (see section 5), you can sign up to Charge Anytime following this 2-step process:
Step 1: selecting the Charge Anytime add-on in your OVO energy account (either in the app or on the web); and
Step 2: If you have a Compatible EV or Compatible Charger: downloading the OVO Charge app (and agreeing to the separate OVO Charge App Terms), registering your details and creating an account in the OVO Charge app and completing the sign up journey; or
If you have an eligible Partnership EV and choose a Charge Anytime partnership product: download the manufacturer’s EV App and follow the instructions in the in-app Charge Anytime banner to connect your EV.
3. How it works
Charge Anytime works as follows:
3.1 By signing up to Charge Anytime, you are agreeing to OVO remotely managing and scheduling the charging of your EV.
3.2 Your home energy rate will stay the same, but the electricity consumed by your EV when Smart Charging at home will be charged at the then current Charge Anytime Rate. Rather than being charged at a lower rate for your Smart Charging, you’ll receive a credit to your bill (Charge Anytime Credit) – see section 4.
3.3 You can override Smart Charging mode at any time and use your Charger in Urgent Charging mode, however, you will not be entitled to the Charge Anytime Credit and will be charged your regular electricity tariff rate.
3.4 Based on your charging preference we may adjust the Smart Charging schedule of your EV. We will aim to charge your EV to your charging preferences by the end of the Smart Charging period that you have selected in the OVO Charge app. Disconnecting your EV before the ready by time may result in the EV not reaching your charging preferences.
3.5 You’ll also be able to see insights about your EV charging and the savings you’re making with the Charge Anytime add-on in the “Activity” tab of the OVO Charge app. If you’re using Charge Anytime in a partner EV App your insights and savings will be available in your “smart-charging history” tab or similar.
3.6 To manage Charge Anytime you will need to download and create an account in the OVO Charge app or the relevant partner EV App if you choose a Charge Anytime partnership product.
4. Charge Anytime Credit
4.1 All electricity you use will initially be charged at the standard electricity unit rate you pay for your OVO energy tariff. These rates will be reflected in your live balance and on your bill, along with your normal standing charges.
4.2 In the first working week of each month, you’ll receive a credit on your bill based on the amount of electricity used to Smart Charge your EV in the previous month. This credit will be the difference between your standard electricity tariff rate and the Charge Anytime Rate. This will be your Charge Anytime Credit. If you are on a Monthly Plan the Charge Anytime Credit will be applied up to the Home Charging Allowance included in your Monthly Plan (see section 17 for more details). If you are a Pay As You Go customer the maximum Charge Anytime Credit you can receive is £100 per month (see section 16 for more details).
4.3 All other energy use will be charged at the standard rates on your OVO energy tariff, namely:
4.3.1 all home energy use will be charged at your standard OVO energy tariff rates for electricity and gas;
4.3.2 standing charges (or "fixed charges") associated with your tariff will remain the same and no credit will apply; and
4.3.3 Urgent Charging will be charged at your standard OVO energy tariff electricity rate.
4.4 The amount of Charge Anytime Credit you’ll receive each month will vary depending on how much you charge your EV that month, how much you Smart Charge, and how much you Urgent Charge. For an example of how your Charge Anytime Credit will be calculated, please see our FAQs.
4.5 Only electricity that has been used from the grid for Smart Charging will be considered in the Charge Anytime Credit calculation. For customers who have a solar PV installed in their home, OVO can only currently offer Charge Anytime Credit where the customer has a Solar Compatible Charger (displayed as ‘solar-compatible’ on this list).
4.6 Your direct debit won’t be affected by the Charge Anytime Credit applied to your account with the Charge Anytime add-on. If you have any Charge Anytime Credit left when you leave OVO, this will be offset against your final bill.
5 Charge Anytime Eligibility
5.1 To be eligible for Charge Anytime, you’ll need to meet (and continue to meet) the following criteria (Eligibility Criteria):
5.1.1 be an existing OVO energy pay monthly customer supplied with both fuels or electricity only and pay by direct debit);
5.1.2 have a Compatible EV or Charger with a working internet connection. It is your responsibility to ensure your Charger has the most up to date firmware installed, otherwise your Charger may not be compatible;
5.1.3 you configure your EV and/or Charger as instructed by us when you are signing up to Charge Anytime;
5.1.4 have a compatible electricity smart meter that communicates half-hourly data to OVO – currently the main types of smart meters that work with Charge Anytime are SMETS2 meters by any manufacturer, and SMETS1 meters manufactured by Secure;
5.1.5 opt in to sharing half-hourly smart meter data with OVO. If you aren’t currently opted in to sharing half-hourly data you agree that we can automatically update your preferences if you select the Charge Anytime add-on;
5.1.6 comply and continue to comply with these Terms, the OVO Charge App Terms or the EV App terms if you’ve signed up to a Charge Anytime partnership product, the Core Terms and any other OVO terms which apply to you;
5.1.7 you must comply with any tariff eligibility requirements that you accepted when joining your energy tariff;
5.1.8 the data you provide must be accurate (see section 7 for details);
5.1.9 you must not have signed up to any other non-OVO schemes that enter your home or EV into Flexibility Services or try to control your EV charging while you’re using Smart Charging;
5.1.10 Charge Anytime depends on you allowing us to optimise charging. Frequent Urgent Charging may lead to us removing you from Charge Anytime;
5.1.11 for our Charge Anytime partnership products, you must have an eligible Partnership EV;
5.1.12 use Charge Anytime for domestic and private use only. For Pay As You Go, you must mainly charge your EV at your address; and
5.1.13 if you have solar PV installed at your home, you must have a Solar Compatible Charger. If you have solar PV installed at your home you will not be eligible for our Charge Anytime partnership products.
5.2 If we have accepted you onto Charge Anytime but later discover that you do not meet any of the eligibility requirements listed in section 5.1 above, or you are not Smart Charging in the manner we would expect for a typical domestic EV user, we may remove your access to Charge Anytime. We will let you know in advance if this is the case.
5.3 We may change the eligibility criteria or Charge Anytime usage conditions - see section 9 for more details.
6. Flexibility Services
6.1 In order to be able to charge your EV in accordance with the needs of the grid, we'll sometimes participate in Flexibility Services and grid balancing events with Market Operators and Network Operators. This includes sharing charging pattern data from your EV with them as well as your Meter Point Administration Number (MPAN). Flexibility Services include, but are not limited to, the Demand Flexibility Service and other Balancing Services, Constraint Management Services, the Balancing Mechanism, Capacity Markets and other flexibility market trials or pilots. During Flexibility Services, we’ll still control your Smart Charging to deliver the required quantity of energy within the ready-by-time set by you.
6.2 By signing up to Charge Anytime and agreeing to these Terms you:
6.2.1 authorise us to enter Flexibility Service contracts with your EV and share relevant data with the relevant Market Operators and Network Operators, including but not limited to your half-hourly consumption data, home address and Meter Point Administration Number (MPAN) where necessary;
6.2.2 give us the exclusive right to control your EV for the purposes of providing Flexibility Service contracts (including but not limited to the Demand Flexibility Service, Constraint Management Services, Balancing Mechanism and Capacity Markets) as and when required by such contracts while you remain on Charge Anytime;
6.2.3 agree not to enter your household, your EV or any other low carbon technology you own at your home into a third party’s scheme that enters you into a Flexibility Service (including but not limited to the Demand Flexibility Service, Distribution Constraint Management Services, Balancing Mechanism or Capacity Markets) while you remain on Charge Anytime. If we reasonably believe you have joined another third party’s scheme, we have the right to remove you from Charge Anytime.
6.3 By authorising us to provide Flexibility Services for your EV, charging and subsequent optimisation may result in shorter or more frequent charging cycles. While this service aligns with industry practices for such services, frequent charging may affect the lifespan of your EV's battery.
6.4 We do not guarantee that Charge Anytime will be compatible with your EV battery or that it will operate in accordance with your preferences. It is your responsibility to ensure that Charge Anytime is compatible with your battery’s warranty. We accept no liability for wear of your battery, scheduling failure, electric faults or any other damage to your battery caused by your use of Charge Anytime.
7. Data sharing – what data we collect and how we use it
7.1 Charge Anytime is powered by the Kaluza Flex Platform. Kaluza will gather data from your EV or Charger via the Kaluza Flex Platform, and report your EV charging consumption data to OVO so that we can credit your account correctly. Kaluza will also use the Kaluza Flex Platform to optimise your EV charging times based on grid demand and the distribution network.
7.2 By signing up to Charge Anytime you agree to:
7.2.2 allow OVO and its partner Kaluza to connect to your EV or Charger or both of them, and collect relevant data in order to provide Charge Anytime to you, such as charging schedule, consumption information, EV/Charger make and model, efficiency and battery capacity. Where necessary to establish, maintain, or manage this connection, you agree that we may share relevant charging schedules, commands, and telemetry data with your EV or Charger manufacturer. The EV or Charger manufacturer will process this data as an independent controller in accordance with its own privacy policy; and
7.3 When you sign up to Charge Anytime you will be opted into half-hourly data sharing from your electricity smart meter. This is required for you to be able to take part in Charge Anytime. Your electricity smart meter will send us meter reads every half hour and we will use this half hourly consumption data to provide Charge Anytime.
7.4 Any collection and storage of your information will be subject to our privacy policy.
7.5 You can change your data sharing preferences at any time but if you do so you’ll no longer be able to benefit from Charge Anytime, as we’ll no longer have the data we need to be able to provide the Charge Anytime service to you.
8. Accuracy of data
8.1 Charge Anytime Credit will be added to your account based on the data that we receive from your Charger or EV. If you’re accessing Charge Anytime via your EV, this data will come directly from your EV. If you’re connecting through your Charger, the data will come to us from the Charger manufacturer. There may be some variations in the data from your Charger and EV and as a result, the amount of your Charge Anytime Credit may also vary depending on whether you access Charge Anytime via your Charger or EV.
8.2 OVO takes no responsibility for the accuracy of the data received from your Charger or EV and therefore the accuracy of the Charge Anytime Credit paid using that data. Please consult with your Charger manufacturer or EV manufacturer if you’re concerned about the accuracy of data recorded.
8.3 We may carry out checks on charging data we receive from time to time, and if we deem that your EV or Charger is sending inaccurate data and is therefore not eligible for Charge Anytime, OVO reserves the right to remove Charge Anytime from your account.
8.4 You’re responsible for making all arrangements necessary to ensure your Charger or EV is connected to the internet and to your OVO energy account via the OVO Charge app or the EV App if you’ve signed up to a Charge Anytime partnership product. You’ll also be responsible for downloading any updates to the OVO Charge app or EV App as required.
8.5 If your Charger or EV goes offline at any point for any reason, or if you’re disconnected from the Kaluza Flex Platform for any reason, we won't record Smart Charging electricity consumption during this time. This means that you won’t receive Charge Anytime Credit during this period.
9. Changes to Charge Anytime
9.1 We reserve the right to make changes to Charge Anytime and/or these Terms at any time including without limitation amending the product, changing the Monthly Plans, or Charge Anytime Rate, amending the eligibility criteria, product usage conditions, and the list of Compatible EVs and Compatible Chargers.
9.2 Where any changes we make put you at a disadvantage we’ll give you reasonable notice so that if you do not wish to continue using Charge Anytime, you can remove the Charge Anytime add-on by following the process outlined in section 10.
10. If you want to cancel Charge Anytime
10.1 You’re free to remove Charge Anytime from your account at any time. You can remove it by:
(a) going to the OVO energy app and clicking ‘Cancel my add-on’ in the ‘Manage add-ons’ section of your OVO energy account; or
(b) via the OVO website if you're using a web browser - visit the ‘Plan’ section of your OVO energy account, and select ‘Cancel add-on’ within the Charge Anytime section.
Please note this needs to be done in your OVO energy account, not in the OVO Charge or partner EV App.
10.2 If you have Pay As You Go cancellation will take effect at the end of that day (see section 16 for more details). If you have a Monthly Plan cancellation will take effect at the end of the month (see section 17 for more details).
10.3 Once Charge Anytime is cancelled, your EV charging data will no longer be shared with OVO. Note it may take up to 7 days after cancellation takes effect to fully disconnect your EV or Charger from Charge Anytime, during which time data may still be collected from your EV or Charger and the charging of your EV may still be controlled. You will be able to continue to view your prior consumption data and insights in the OVO Charge app for up to 13 months once Charge Anytime is removed from your account. If you have a Charge Anytime partnership product, once you remove Charge Anytime from your account, your prior consumption data will no longer be available in the manufacturer EV app.
10.4 Please note that if you delete or discontinue use of the OVO Charge or partner EV App but do not delete your Charge Anytime add-on from your OVO energy account, we’ll retain the capability to control the charging of your EV. We’ll retain this capability unless and until you follow the procedure set out in section 10.1 above.
10.5 You can add Charge Anytime to your account again starting from the next month after you’ve cancelled.
11. Suspension and Termination
11.1 We may, at any time, suspend, limit or terminate your use of Charge Anytime (in whole or in part) temporarily or permanently. We may do this:
11.1.1 if we are making repairs, updates, or conducting maintenance on our systems;
11.1.2 if we have concerns about the security of the Charge Anytime services;
11.1.3 if we know or suspect that Charge Anytime services are being used fraudulently or in an unauthorised way or in violation of these Terms. This includes setting up your EV or Charger in a way which means that the Charge Anytime Rate applies to energy consumption which isn’t related to Smart Charging, excessive overuse or misuse of the Charge Anytime;
11.1.4 to comply with legal obligations which we have to meet;
11.1.5 if we are prevented from providing the Charge Anytime services (or any part of them) for any reason beyond our reasonable control;
11.1.6 you fail to pay for services that have been provided to you, or you cannot pay your debt;
11.1.7 for any other reason at our absolute discretion (we endeavour to give you reasonable notice of our intention to do so but may not be able to do so in all circumstances).
11.2 If Charge Anytime ends for any reason, your residential energy supply will continue in accordance with its terms.
11.3 If you switch your electricity supply to a different supplier, Charge Anytime will automatically end on the date your supply switches.
12. Liability
12.1 We are not responsible for:
12.1.1 any damages, liability or losses arising out of your use of or reliance on Charge Anytime or your inability to access or use Charge Anytime even if we have been advised of the possibility of such damages;
12.1.2 delay or failure in performance resulting from causes beyond our reasonable control;
12.1.3 any lack of availability, interruption, modification, suspension or cessation of Charge Anytime;
12.1.4 failure or delay, incorrect functioning of or inaccurate Charge Anytime data in the OVO Charge or partner EV App;
12.1.5 any business losses. Charge Anytime is for domestic and private use only;
12.1.6 your failure to comply with these Terms;
12.1.7 any failure to credit your account for reasons outside our reasonable control, including if we’re unable to gather adequate information from your EV or Charger, you do not leave your EV or Charger connected to the internet, if we cannot obtain half-hourly data reads from your smart meter;
12.1.8 for indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profits, loss of income, non-realisation of expected savings, loss of an opportunity, damage as a result of loss or corruption of data, loss of goodwill and/or reputational damage, downtime costs and similar financial or economic losses, personal injury or property damage related to, in connection with, or otherwise resulting from any use of Charge Anytime.
12.2. Whilst we use reasonable skill and care in providing the Charge Anytime service to you, we cannot be held responsible for the acts and/or omissions of any third parties.
12.3 Participating in Charge Anytime, including Smart Charging, may affect your EV battery’s performance and lifespan. We do not guarantee that using Charge Anytime will avoid battery degradation and it may impact your EV battery’s lifespan or value. It is your responsibility to ensure that Charge Anytime is compatible with your battery’s warranty. We shall not be liable for any damages, liability or losses relating to your battery arising out of your use of Charge Anytime.
12.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
12.5 In no event shall our total liability to you in connection with Charge Anytime for all damages, losses and causes of action exceed five hundred pounds sterling (£500).
13. Contact us
If you need support, you can call our Charge Anytime support line on 0330 175 9678 (Monday to Friday, 9am to 5pm) or email [email protected].
14. Transfer of Rights
14.1 We can transfer any of our rights or obligations under these Terms without your permission. That person will be our successor and will take on the rights and responsibilities of these Terms as if they had originally taken out the contract with you. We will be released from all of our responsibilities under these Terms and from then on you will deal with the successor. This may include an insolvency practitioner appointed to manage an administration. You must not transfer your rights or obligations under these Terms to anyone without our permission.
15. Governing Law and Other Terms
15.1 We can enforce any of our rights under these Terms even if there’s a delay in doing so, for example, if there’s a delay in us making a demand for any money you owe us.
15.2 The sections in these Terms all apply separately so if any court or authority, for example Ofgem, tells us that a certain section is unenforceable, the rest of the Terms will still apply.
15.3 If the Terms say you or we will not do something, this also means you or we should not allow that thing be done.
15.4 These Terms are governed by the laws of England and Wales if your Property is in England or Wales, and in Scotland if your Property is in Scotland. If there’s any dispute between us, it’ll be dealt with by the courts of England and Wales if your Property is in England or Wales – and by the courts of Scotland if your Property is in Scotland.
16. Charge Anytime Pay as You Go specific terms
16.1 The Pay as You Go Charge Anytime Rate is the effective kWh rate offered to Charge Anytime Pay as You Go customers for Smart Charging. Your Charge Anytime Credit will operate to ensure that you pay the current Charge Anytime Pay as You Go Rate for your Smart Charging (see section 4 for details of how this works).
16.2 You can remove Charge Anytime from your account at any time - see section 10 for how to do this. Any Charge Anytime Credit accrued to the point of cancellation will be paid to you in the first week of the following month.
16.3 The maximum monthly Charge Anytime Credit you can receive is £100 per month per account. Any Smart Charging consumption that exceeds the maximum Charge Anytime Credit will be charged at your electricity tariff’s usual rate. For an example of what this Charge Anytime Credit equates to in monthly consumption please see our FAQs. The amount of monthly consumption this equates to may vary based on the current Charge Anytime Rate and your electricity tariff’s standard rate.
16.4 You agree to comply at all times with these Terms and agree that you’ll charge mainly your EV at your home address registered on your OVO energy account.
17. Charge Anytime Monthly Plan specific terms
17.1 You can choose from a range of Monthly Plans which include Smart Charging and a range of extra benefits for a set Monthly Fee. Partnership EV Monthly Plans will only include Smart Charging and will not have any extra benefits included. All Monthly Plans are subject to change and availability.
17.2 Monthly Plans are for personal and consumer use. Use for business purposes is strictly prohibited.
17.3 Each month you will be charged your Monthly Fee which will include your Home Charging Allowance and any other benefits included in your Monthly Plan. In the month that you join your Monthly Fee will be pro rated for the remainder of the month.
17.4 Your Charge Anytime Credit will be applied each month for Smart Charging up to the Home Charging Allowance included in your chosen Monthly Plan. Any additional Smart Charging will not attract a credit and you will be billed at your standard electricity unit rate. Your Home Charging Allowance will reset each month and you can’t carry over any unused Home Charging Allowance into the next month.
17.5 You will see two line items on your monthly bill:
your Charge Anytime Credit for all electricity used to Smart Charge your EV at home in the previous month up to the mileage allowance of your chosen Monthly Plan (see section 4 for more details of how this is calculated); and
your Monthly Plan Fee.
17.6 Your Monthly Plan may also include products and/or services which are provided by our third party partners which may be subject to separate terms and conditions. Please remember to read these carefully before choosing your Monthly Plan.
17.7 You can switch between Monthly Plans at any time, including moving to Charge Anytime Pay as You Go by going into your OVO energy app or by logging into your account on the OVO website and visiting the ‘Plan’ section. The changes will take place at the end of the current month so for example if you switch plans on the 15 September, the new plan won’t start until 1 October so you would still be on your old plan until then.
17.8 You can remove Charge Anytime from your account at any time - see section 10 for how to do this. Cancellation of your Monthly Plan won’t take effect until the end of the month. This means if you cancel your Monthly Plan before the month ends you will be billed the full amount for the final month of your Monthly Plan. The add-on will then be removed on the first day of the next month. For example if you cancel your Monthly Plan on the 15 September, you will be charged for September and have full access to the Monthly Plan until the 30 September. You’ll be able to continue to access your Home Charging Allowance and perks until your Monthly Plan is removed. Once it is removed your arrangements with third party providers will also be cancelled and can no longer be redeemed. This includes perks provided by other members of the OVO group of companies.
17.9 Some products, services or offers which are part of your Monthly Plan may have a redeem by date. You will not be able to redeem them after the redeem by date or after your Monthly Plan is cancelled. You will not receive any refund, credit or alternative to any product, service or offer that has not been redeemed.
17.10 If you received a product or service from a third party partner as part of your Monthly Plan and it is faulty or the service was not carried out with reasonable skill and care, you still have a right to ask the third party partner to replace or repair the goods, repeat or fix the service, or ask for some money back (where you paid anything for the goods or service) if the third party partner cannot fix it.
18. Definitions
Certain terms have a particular meaning when they are used in this document as follows:
Balancing Mechanism: means the service procured by the National Electricity System Operator to balance supply and demand on the transmission network.
Balancing Services: means services procured by the National Electricity System Operator to balance demand and supply and to ensure the security and quality of electricity supply across Britain's transmission system;
Capacity Markets: means the service procured by the Government through yearly auctions to maintain sufficient generation capacity to meet peak national demand;
Charge Anytime Credit: means the credit paid to your OVO energy account in the first week of each month, to adjust your bill so that your eligible Smart Charging costs are effectively charged at the relevant Charge Anytime Rate;
Charge Anytime Rate: means the Pay as You Go Charge Anytime Rate if you are a Pay As You Go Customer or the Home Charging Allowance if you have a Monthly Plan.
Charger: a single charge point unit used to charge your EV at your home;
Compatible Charger and/or EV: means an EV or Charger which is compatible with Charge Anytime, as updated from time to time, and are determined at OVOs' sole discretion;
Core Terms: means the OVO Core Terms and Conditions;
Constraint Management Services: means services procured by Distribution System Operators to manage constraints on the distribution network or procured by the National Electricity System Operator to manage constraints on the transmission network;
Demand Flexibility Service: means the service procured by the Electricity System Operator to manage supply and demand on the transmission system;
Distribution System Operators: means the collective operators of Britain’s local electricity distribution network;
Eligibility Criteria: means the eligibility criteria listed in section 5;
EV: means electric vehicle;
EV App: means your vehicle manufacturer’s application, for example the Volvo Cars or Kia app;
Flexibility Services: refers to procured demand flexibility services and trials, including but not limited to, the Demand Flexibility Service, Constraint Management Services, the Balancing Mechanism, and Capacity Markets;
Home Charging Allowance: means an amount of Smart Charging at your Property each month which is included in your Monthly Plan and for which you will receive a Charge Anytime Credit;
Kaluza: means a company registered in England and Wales with company number 12218299, whose registered office is at 69 Notting Hill Gate, London, W11 3JS and whose VAT number is 100119879;
Kaluza Flex Platform: means the Kaluza product offering known as ‘Kaluza Flex’ which manages distributed smart devices;
Market Operator: means a third-party who operates the market for Flexibility Services on behalf of the Network Operator;
Monthly Plan: means a Home Charging Allowance and additional products and/or services provided by other members of the OVO group of companies and/or third party partners;
Monthly Fee: means the amount payable each month to OVO for the Charge Anytime Monthly Plan;
National Electricity System Operator: means the operator of Britain’s electricity transmission system;
Network Operator: means either the relevant Distribution System Operator or the National Electricity System Operator;
Partnership EV: means EV models which are eligible for our Charge Anytime partnership products which can be accessed via the relevant EV App;
Pay as You Go: means that you have chosen to pay for your Smart Charging monthly based on the amount of Smart Charging you do at the Property and not to receive the benefits included in a Monthly Plan;
Pay as You Go Charge Anytime Rate: means the effective kWh rate offered to Charge Anytime Pay as You Go customers for Smart Charging;
OVO Charge app: means the OVO charge mobile application, made available by OVO which we use to manage Smart Charging through your EV or Charger (note: for Charge Anytime partnership products this is managed through the EV App);
OVO Charge App Terms: means the OVO charge mobile application terms;
Property: means your home that we supply energy to;
Smart Charging: means when we manage the charging of your EV remotely, i.e. without you selecting Urgent Charging mode for a scheduled charging session. Smart charging will typically involve the EV being charged flexibly in accordance with the needs of the grid or local microgeneration. This may involve us adjusting the EV’s charging to a time when electricity demand on the grid is lower;
Solar Compatible Charger: means a Charger which is compatible with a solar PV set up and allows a user to charge their EV using their solar energy, as updated from time to time. Compatible systems are displayed as ‘solar-compatible’ and are determined at OVO's sole discretion;
Urgent Charging: means any charging that takes place in manual or urgent mode (also referred to as Override, Boost, Urgent Charge or Max Charge), i.e. the EV charger is forced to charge at full power. Urgent charging can also result from a lack of charging schedule in the app used to control when your vehicle will be ready by;
Last Updated: 2 September 2026