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OVO tops the Which? list with 82% customer satisfaction

By OVO Energy Monday 18 January 2016

Last year, we were delighted to be Which?'s first ever Recommended Energy Supplier. So we’re even happier this year, as we’re a Recommended Supplier again, and we've topped their customer satisfaction survey with a score of 82%.

This is a phenomenal result, and we’re very grateful to everyone who gave us such a great rating. Putting customers first has always been our primary motivation, so we’re glad many of you agree that we’re doing OK.

 

Our CEO Stephen Fitzpatrick: 

"We are really proud to come top of Which?’s customer satisfaction survey. Delivering great service at the same time as keeping our costs low is not easy but we are showing that it can be done. We will continue to invest in our people and our technology and, above all, always ensure that our customers come first. Thank you to everyone that took the time to vote for us"

 

Helping our customers to help themselves

We want to make it as easy as possible for our customers to find the information they need, quickly and easily. We’ve developed My OVO and our OVO App to help people manage and keep track of their account online, while our OVO Answers and in-depth Energy Guides provide detailed, easy-to-read information about everything to do with OVO and the energy industry in general. They also provide a wealth of facts and tips about saving energy, reducing your bills, and getting help with energy debt.

 

How we topped the chart

Which? questioned 8,902 energy customers in October, 2015. The percentage scores in the survey are based on the responses given for both overall satisfaction and how likely people were to recommend their energy supplier. 

 

This is what Which? asked consumers about:

 

So a big thank you to everyone who gave us such a great score and said they’d recommend us to their friends. If you’re not an OVO customer yet, just ask us for a quote and we’ll do our best to show you how we’re working hard to deserve an even better score next year.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 06/06/2017, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 06/06/2017, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 03/11/2016 and 06/06/2017. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

Which?: Achieved the highest score of 78% in the Which? Satisfaction Survey conducted in September and October 2016.

Pay Monthly unit rates

PAYG unit rates

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