You have 14 days from the day after your contract start date to change your mind (your “cooling off period”). You won't pay any exit fees if you leave during this time. If you have chosen to start being supplied by your supplier during your cooling-off period, then you’ll be responsible for any costs associated with the energy you use and any other services provided to you during your cooling off period. This means you’ll be asked to pay for any energy you use during this time.
To cancel your switch to OVO, please call us on 0330 303 5063 (Monday to Friday, 8am till 6pm). If you do not cancel your switch in time you'll remain with OVO and continue on your existing product and tariff.
If you switch away and are on a fixed OVO plan, you may have to pay an exit fee for each fuel. If you are on a variable plan, you can leave at any time without paying exit fees.
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