If you have a meter that’s affected, we’ll be in touch to arrange a meter and tariff upgrade to keep your heating and hot water working.
Or contact us now to arrange your upgrade.
We've got a range of Restricted Hours tariffs which offer from 8 to 15 hours on the cheaper, off-peak rate per day. Some even give you the cheaper rate all weekend, from Friday through to Monday.
It has two meters; one is for your heating and sometimes hot water, the other is for your normal usage around your home. The meter for your heating offers the cheaper rate, while your other meter will be the same as our standard rate. This means you need to make sure your storage heaters and hot water are wired up to your off-peak meter (an electrician can check this for you).
Each tariff offers different times. For Restricted Hours B and D, the times will be different depending on where you live, so contact us to find out when your cheaper times are.
|Restricted Hours tariff||Number of off-peak hours||Off-peak times|
|8 Hours Every Day||8||11pm to 7am|
|8 Hours Mon-Fri||8||Monday to Friday: 11pm to 7am All weekend: 11pm Friday to 7am Monday|
|11 Hours Every Day||11||11pm to 7am and midday to 3pm|
|11 Hours Mon-Fri||11||Monday to Friday: 11pm to 7am and midday to 3pm All weekend: midnight Friday to 7am Monday|
|12 Hours Every Day||12||7.30pm to 7.30am|
|12 Hours Mon-Fri||12||Monday to Friday: 7.30pm to 7.30am All weekend: 7.30pm Friday to 7.30am Monday|
|15 Hours Every Day||15||7.30pm to 7.30am and midday to 3pm|
|15 Hours Mon-Fri||15||Monday to Friday: 7.30pm to 7.30am and midday to 3pm All weekend: 7.30pm Friday to 7.30am Monday|
|A||8||Between 10.30pm and 7.30am|
|B||11||Split over 2 or 3 periods per day|
|C||8||Between 10.30pm and 7.30am|
|D||15||Split over 2 or 3 periods per day|
Get support and advice about all-electric heating. We've got information about how storage heaters work, tariff timings, and how to use an electric wet radiator system plus much more.
Do you have an online account? Register for one now and you'll be able to give us your meter readings, view your bills, and make payments.
If you can't find the information you need online, you can contact us and we'll do our best to help.