search-small user-small hamburger-menu close scroll-down star2 blog linkedin facebook twitter instagram plus Icon/lost-search/ic_lost-search_24

What to do if the account holder passes away

If a friend or family member has recently passed away and they have an OVO account, our customer service team are here to support you.

They'll work with you to transfer ownership of the account or to settle and close it, depending on the circumstances.

When you're ready, please get in touch to let us know the date the account holder passed away. You can reach us on 0330 303 5063 (Monday to Friday 8am-6pm).

If you’re the executor of the estate, you can help us by gathering the following details before you call:

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

If you're not the executor of the estate, you can still let us know the account holder has passed away - either by phone on 0330 303 5063 (Monday to Friday 8am-6pm) or by emailing [email protected] if you’d prefer. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.

Related FAQs

How do I get independent advice about energy?

There’s lots of help and independent advice to save money on energy bills, switch energy supplier and stay on top of your spending.

Priority Services Register: we’re here for you

Need support with anything from meter reading to gas safety checks? We’re here to help. Our Priority Service Register is for anyone who’s vulnerable, or just needs a little extra assistance at a difficult time in their life. Read on to find out if you could benefit from being on our PSR.

The Warm Home Discount (WHD)

Find out what it is, how you get it – and everything in between.

Moving home

If you’re a home mover OVO can help by making your life as easy as possible!

Winter Fuel Allowance

Discover what it is, how to claim it – and lots of other helpful stuff.

Struggling to pay your energy bills? We can help

Need some help paying your energy bills? Find out how we can help you with a payment plan, the OVO Energy Fund, and extra support and guidance.