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What to do if the account holder passes away

If a friend or family member has recently passed away and they have an OVO account, our customer service team are here to support you.

They'll work with you to transfer ownership of the account or to settle and close it, depending on the circumstances.

When you're ready, please get in touch to let us know the date the account holder passed away. You can reach us on 0330 303 5063 (Monday to Friday 8am-6pm).

If you’re the executor of the estate, you can help us by gathering the following details before you call:

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

If you're not the executor of the estate, you can still let us know the account holder has passed away - either by phone on 0330 303 5063 (Monday to Friday 8am-6pm) or by emailing [email protected] if you’d prefer. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.

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