If a friend or family member has recently passed away and they have an OVO account, our customer service team are here to support you.
They'll work with you to transfer ownership of the account or to settle and close it, depending on the circumstances.
When you're ready, please get in touch to let us know the date the account holder passed away. You can reach us on 0330 303 5063 (Monday to Friday 8am-6pm).
If you’re the executor of the estate, you can help us by gathering the following details before you call:
The date the person passed away
Your contact details
Your bank details, if you plan to take over the account
If you're not the executor of the estate, you can still let us know the account holder has passed away - either by phone on 0330 303 5063 (Monday to Friday 8am-6pm) or by emailing [email protected] if you’d prefer. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.
How do I get independent advice about energy?
There’s lots of help and independent advice to save money on energy bills, switch energy supplier and stay on top of your spending.
Need support with anything from meter reading to gas safety checks? We’re here to help. Our Priority Service Register is for anyone who’s vulnerable, or just needs a little extra assistance at a difficult time in their life. Read on to find out if you could benefit from being on our PSR.