Discover all about My OVO and how to use your account.
Online account management means using My OVO to look after your account.
You can use My OVO whenever you like – 24/7 – to manage your account online. You can:
There are a few very good reasons:
It’s super easy – you just need your My OVO ID or email address. If you have (or have had) multiple accounts with us, it’s best to always use your My OVO ID rather than your email address.
You’ll find your My OVO ID on your welcome letter or email, or at the top of any of your statements. If you’ve logged in before and already know your password, you’ll only need to do ‘step 1’.
Step 1: Get to your My OVO energy account
To log in directly, visit https://my.ovoenergy.com/
You can also log in from the OVO homepage – take a look in the top right corner for the button that says ‘My OVO’.
Step 2: Set up a password
Look underneath the big 'Log in' button. Find the link that says ‘First time logging in?’, and click it.
Step 3: Give your email address
Type in your email address and click ‘Submit’. If you’ve got more than one OVO account, we might ask for your My OVO ID too.
Step 4: Check your email
We’ll send you an email with a link to set your password – open it, create your password, and you’re in.
The email is from 'email@example.com' – and the subject line will be 'My OVO password change request'.
It’s important that you set your password within 30 minutes, as the link will expire.
If you don’t get an email straight away, it’s worth checking your ‘spam’ folder. If you’re a Gmail user, it may also be filtered into your ‘promotions’ folder.
Step 5: Sign in whenever you like
That’s it. You’ve got access to your My OVO energy account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.
Once you’re in, you can use My OVO to submit your meter readings and check the details of your OVO account.
Unfortunately, you can’t change the address that your electricity and/or gas supply is linked to. But if you need your statements and other letters sent to a different address, you’ll need to call or email us.
If your address is changing because you’re moving home, this is what you need to do:
From ‘how’ to take one, to ‘when’ and ‘why’.
If you’re a home mover OVO can help by making your life as easy as possible!
Find out how to get one if your balance is too high.
If you’re not sure what to do, first discover how to read your meter. Then tap your meter reading into My OVO:
You can only ask for a refund if you have at least one month’s Direct Debit in your account and you must have provided a recent meter reading (you might need to also wait for your next statement). And the minimum amount we can refund is £25 (find out more about getting a refund).
If you’re due a refund, all you need to do is:
You can view all your monthly or quarterly statements in My OVO like this:
However, if you want a copy of your annual statement, you can’t get it in My OVO. If you get your statements by email, just search your inbox. If you can’t find it or you get your statements by post, please email firstname.lastname@example.org to ask for a copy.
Refer your friends to OVO and we'll treat you both to a choice of £25 vouchers when they join. It's our way of saying thank you for spreading the word.
You can refer friends in My OVO like this:
A few days after you’ve signed up, we’ll send you all your account details, including your account number. However, if your welcome letter goes missing or you can't find them, here’s what to do...
You can log into My OVO, our online portal, using your My OVO ID (a string of 9 numbers starting with 1000) and password. You can also use your email address or OVO ID and password.
Your My OVO ID will be at the top of any of your statements, letters or emails.
This string of 7 numbers allows us to identify you and your home.
Dig out any of our statements, letters or emails and you’ll find your account number at the top of every one.
Log in to My OVO using your email address or username and password. Once you’re in, look for ‘My Profile’ – your account number will be under ‘My Plan’.
An MPAN (Meter Point Administration Number) is the number that identifies your electricity supply. A MPRN (Meter Point Reference Number) is the equivalent for your gas supply.
We always put your MPAN and MPRN in your welcome letter, so try there first.
If you can’t find it that way, log into My OVO using your My OVO ID or account number – and your password. Once you’re in, click the box called ‘My Profile’ and your MPAN and MPRN will be in there.
It’s possible to add up to other people to your OVO account. This means you can add your husband or wife, your partner, or if you need extra help, your carer or other people who help you live independently.
There are two different ways to add people to your account
Adding someone to your account as just a name, with no financial responsibility, is easy. Just call or email us to provide their details, including their date of birth. If you call, their name can be added instantly. If you email, it usually takes less than 3 working days.
They should be able to:
They shouldn’t be able to:
This is more complex, as the person will assume equal responsibility for any debts you may build up. We can’t arrange this by email – whoever you’d like to share your account with will need to talk to us.
You’ll both need to be on the call, unless you’ve already added the person as a name previously. Our friendly team will then talk you both through the process, and get everything set up for you.
If you give someone equal responsibility, they’ll be able to do everything you can.
Anyone who is a UK resident over 18 years of age. If you want to share responsibility, you and the person who you'd like to share with will need to call us. It's worth knowing that they don't need to live at your address.
Our Bristol-based customer contact centre is open Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm.
Just call 0800 5999 440 or our landline number 01179 303 100.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 20/3/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms