Your online OVO account

Manage your home energy no matter where you are, thanks to your online OVO account.

Log into your OVO account now

Paper-free, hassle-free


Your online OVO account is here to make life easier.

It lets you do all sorts:  from setting up a Direct Debit, to sending meter readings. Everything’s at your fingertips.

online OVO account

Paper-free, hassle-free


Your online OVO account is here to make life easier.

It lets you do all sorts:  from setting up a Direct Debit, to sending meter readings. Everything’s at your fingertips.

online OVO account

All the perks of having an online OVO account

  • No more sitting on the phone. Doing things online is quicker and easier.
  • Your OVO account is available 24/7. Early bird or night owl? No matter: you can sort out your energy bills whenever suits you.
  • Take it wherever you go. Manage your home energy whether you’re in Bristol or Barbados. 
  • Access free energy-saving tips. Our handy digital tool OVO Greenlight helps you to cut down on your bills as well as your carbon footprint.
ovo online account

All the perks of having an online OVO account

  • No more sitting on the phone. Doing things online is quicker and easier.
  • Your OVO account is available 24/7. Early bird or night owl? No matter: you can sort out your energy bills whenever suits you.
  • Take it wherever you go. Manage your home energy whether you’re in Bristol or Barbados. 
  • Access free energy-saving tips. Our handy digital tool OVO Greenlight helps you to cut down on your bills as well as your carbon footprint.
ovo online account

What can I do in my OVO account?

Take care of your home energy

Send us your meter readings

If you have a traditional meter (in other words: not a smart meter), you’ll need to send us a meter reading every month. It’s the best way of making sure your bills are accurate and up-to-date.

The good news is that it’s easy to submit meter readings in your OVO account. We’ll also send you reminders to give us your meter readings each month. That way you’ll never miss one again!

Track your energy use

As they say, knowledge is power! Click on Usage, on the left of your screen, to see your yearly and monthly energy use. If you have a smart meter, you’ll even see your daily use! Wow.

We break down your energy use into graphs, to show you exactly how much you’ve been using. 

Track your energy with OVO Online account

Take care of your home energy

Send us your meter readings

If you have a traditional meter (in other words: not a smart meter), you’ll need to send us a meter reading every month. It’s the best way of making sure your bills are accurate and up-to-date.

The good news is that it’s easy to submit meter readings in your OVO account. We’ll also send you reminders to give us your meter readings each month. That way you’ll never miss one again!

Track your energy use

As they say, knowledge is power! Click on Usage, on the left of your screen, to see your yearly and monthly energy use. If you have a smart meter, you’ll even see your daily use! Wow.

We break down your energy use into graphs, to show you exactly how much you’ve been using. 

Track your energy with OVO Online account

Get green energy-saving tips

Find out how to be even greener with our new tool, OVO Greenlight. To access it, just click on OVO Greenlight in the navigation bar. 

You’ll be able to see your own home’s carbon footprint, and access expert advice on how to cut it down. This could not only help lower your impact on the environment, but also knock some money off your energy bills!

Already a member? Try OVO Greenlight
ovo greenlight energy saving tips

Get green energy-saving tips

Find out how to be even greener with our new tool, OVO Greenlight. To access it, just click on OVO Greenlight in the navigation bar. 

You’ll be able to see your own home’s carbon footprint, and access expert advice on how to cut it down. This could not only help lower your impact on the environment, but also knock some money off your energy bills!

Already a member? Try OVO Greenlight
ovo greenlight energy saving tips

Account management made easy

  • See all your bills: All of your old bills are available in your OVO account. To find them, click on Billing history. You can view them, and download them too.

  • Manage your payments to OVO: Need to adjust how much you’re paying each month? You can easily edit your Direct Debit date and amount in your online account. Plus: use our Direct Debit calculator to work out how adjusting your payments will affect your balance over time.

  • Renew your OVO Energy plan: Once you reach your renewal window (this happens 53 days before the end of your plan), you’ll see the option to renew appear in your online account. 

    You’ll be able to spot this on your account homepage when you log in. Select Choose my energy plan to see your options.

ovo online account management

Account management made easy

  • See all your bills: All of your old bills are available in your OVO account. To find them, click on Billing history. You can view them, and download them too.

  • Manage your payments to OVO: Need to adjust how much you’re paying each month? You can easily edit your Direct Debit date and amount in your online account. Plus: use our Direct Debit calculator to work out how adjusting your payments will affect your balance over time.

  • Renew your OVO Energy plan: Once you reach your renewal window (this happens 53 days before the end of your plan), you’ll see the option to renew appear in your online account. 

    You’ll be able to spot this on your account homepage when you log in. Select Choose my energy plan to see your options.

ovo online account management

Get a heads up on exclusive offers

In your OVO online account, you’ll always be kept up to date with special offers for our members. Simply select Offers from the left hand menu. 

Right now, you could earn a £50 gift card to a high street retailer of your choice when you refer a friend to OVO. Not only will you be doing your part to green up the electricity grid, but your friend will get a £50 gift card, too!

Find out more about referring a friend to OVO.

OVO Refer a friend

Get a heads up on exclusive offers

In your OVO online account, you’ll always be kept up to date with special offers for our members. Simply select Offers from the left hand menu. 

Right now, you could earn a £50 gift card to a high street retailer of your choice when you refer a friend to OVO. Not only will you be doing your part to green up the electricity grid, but your friend will get a £50 gift card, too!

Find out more about referring a friend to OVO.

OVO Refer a friend

How do I log into my online OVO account?

You can log in here. Or if it’s your first time logging into your OVO online account, getting set up is a doddle. Just follow these 3 steps.

Step 1

Enter your email address

Click here then enter your email address and click Submit.

Step 2

Check your email

We'll send you a link to set up your password. Make sure you do it within 6 hours. And remember - our email might be hiding in your spam!

Step 3

Set your password

Follow the link in your email, create your password, and you're in!

If you haven't registered an email address on your energy account before, we'll ask you to confirm a few more details before you set your password.

Sign in whenever you like

That’s it. You’ve got access to your online account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.

Plus: you’re now all set up to log into the OVO Energy app using your email address and password.

OVO Energy

OVO Energy app

Already got an online account?
Download the OVO Energy app too

Why stay tethered to your desk? Manage your energy on the go with the OVO Energy app: your OVO account in your pocket. 

Spend less time running your home, and more time enjoying it.

Download the OVO Energy app

Frequently asked questions about using your online OVO account

Step 1: Enter your email address

Click here then enter your email address and click Submit.

Step 2: Check your email

We'll send you a link to set up your password. Make sure you do it within 6 hours. And remember - our email might be hiding in your spam!

Step 3: Set your password

Follow the link in your email, create your password, and you're in!

If you haven't registered an email address on your energy account before, we'll ask you to confirm a few more details before you set your password.

Sign in whenever you like

That’s it. You’ve got access to your online account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.

Plus: you’re now all set up to log into the OVO Energy app using your email address and password.

To log into your online account for the first time, you’ll just need your email address. Once you’ve entered that, we’ll send a link to set your password. 

If you’ve already set up your account password, but you’ve lost it, click the link that says Reset my password on the login screen.

A few days after you’ve signed up to OVO, we’ll send you all your account details, including your account number. Your account number is made up of 7 digits. You’ll find it on any bills, letters, or emails you get from us, and in your online account.

On your account homepage, click Profile in the top right corner. You’ll be taken to a screen where you can see all your account information. Under the heading Your Account Details, click the button that says Edit Account Details. You’ll then be able to change your email.

On your account homepage, click Profile in the top right corner. You’ll be taken to a screen where you can see all your account information. Under the heading Your account details, click the button that says Edit account details

Then press the button that says Reset password. Type in your email address, and click Submit. We’ll then email you a link to change your password. If you can’t see it, double check all your folders – including your “spam”. It’s important to reset the password within 30 minutes, as the link will expire.

Unfortunately, you can’t change the address that your electricity and/or gas supply is linked to via your online account. If you need your bills and other letters sent to a different address, you’ll need to get in touch by calling us or emailing us.

You can email us at [email protected]. Our Bristol-based team are available to speak to Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm. Call 0330 303 5063 or our landline number 01179 303 100.

If your address is changing because you’re moving home, let us know by clicking on the Moving home tab. You’ll need to tell us what date you’re moving out, then we can take care of everything for you.

It’s easy to submit meter readings in your OVO Energy account. Once you’ve logged in, you should see a button that says Submit my meter reading on the bottom right of your homepage. You could also click Meter readings in the left hand navigation bar. Then follow the instructions on screen to submit your reading. 

For more help, read our complete guide to reading your gas and electricity meter.

Find out if you can get a refund by going to the Payments page, then scrolling down to where it says Refunds. Here, you’ll find a button to click that says Apply for a refund.

There are 3 situations where you can apply for a refund of the extra money in your account:

  • You’re moving home
  • You’re switching supplier
  • You have a positive balance of over £25 in your account

Find out more about how your account balance works and when you can apply for a refund.

You can make changes to your Direct Debit by clicking Payments, then selecting the green button that says Adjust your Direct Debit

On the next screen, enter the amount you’d like to change your Direct Debit to. In the box, you’ll see the minimum payment suggested by OVO. 

You can choose to use the minimum payment, or enter something different. But remember, you can’t change your Direct Debit to less than the minimum payment. This is to make sure your balance will always cover your energy bills and protect you from building up a negative balance. 

Once you’ve finished, just click Save

This video shows the step-by-step process of changing your Direct Debit amount.

To view your bills and annual statements in your online OVO account, first, log in. Then, click on Billing history in the left hand navigation bar.

Find out more about how to read your bills and annual statements.

When you refer a friend to OVO Energy, they don’t just get the benefits of 100% renewable electricity1 and a tree planted in their name each year2. They’ll also get the reward of a £50 Gift Card to spend at a shop of their choice – and so will you! After all, sharing is caring. 

If you’d like to take advantage of this offer, start by logging into your OVO account the usual way, and then selecting Refer a friend from the left hand menu. Then follow these 4 steps. 

  • Click the pink button that says: Ready to refer?
  • Choose how you’d like to share the offer with your friends
  • Your friends can then use the link you’ve given them to sign up
  • If their sign-up is successful and they switch to OVO, you'll both receive a £50 electronic Gift Card, delivered straight to your inboxes3.

You can choose from an M&S, John Lewis & Partners, Sainsbury’s, Halfords, B&Q or Amazon.co.uk Gift Card4.

Read our complete guide to referring a friend to OVO.

Absolutely! It’s easy to add other key people to your OVO account. This means you could add your partner or housemate. Or, if you need extra support, you could add your carer or other people who assist you.

There are 2 different ways to add people to your energy account:

  • As a name – this is someone who can contact us and make decisions, but has no financial liability.
  • Equal responsibility – this is someone who can contact us and make decisions, and has equal financial liability for any debts.

Who can I add to my OVO account?

Anyone who is a UK resident over 18 years of age. They don’t need to live at your address. If you want to share responsibility, you and the person who you'd like to share with will need to call us.

How to add someone to your account as a name

Adding someone to your account as just a name, with no financial responsibility, is easy. Just call or email us to give their details, including their date of birth. If you call, their name can be added instantly. If you email, it usually takes less than 3 working days.

They should be able to:

They shouldn’t be able to:

  • Change your payment details
  • Ask for a refund

How to add someone to your account with equal responsibility

This is a bit more complex, as the person will assume equal responsibility for any debts you might build up. We can’t sort this out by email – whoever you’d like to share your account with will need to call  us.

You’ll both need to be on the call, unless you’ve already added the person as a name previously. Our friendly team will then talk you both through the process, and get everything set up for you.

Our Bristol-based team are available Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 5pm.

Just call 0330 303 5063 or our landline number 01179 303 100.

Important to know: if you choose to give someone equal responsibility, they’ll be able to do everything you can in your OVO account.

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. A proportion of the electricity we sell is also purchased directly from renewable generators in the UK.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.

3 This could take up to 30 days from the Referred Friend’s sign up if there are no unexpected issues or delays.

4 Restrictions apply, see www.amazon.co.uk/gc-legal