search-small user-small hamburger-menu close scroll-down star2 blog linkedin facebook twitter instagram plus Icon/lost-search/ic_lost-search_24

Refunds

Find out how to get one if your balance is too high.

Can I get a refund if there’s credit on my OVO account?

Possibly. Let’s take a look at the three different scenarios – switching away, moving home, or staying with OVO.

If you’re switching to a different energy company

You don’t need to do anything to claim a refund. Once your new energy supplier has sent us your final meter readings and we’ve sent you our final statement, we’ll refund the money straight into the bank account your Direct Debit used to come out of (if you’re still in credit). You should get it within 14 working days from final statement. 

If you’re moving to a new home

Visit My OVO and let us know your final meter readings and your new address. If your account is in credit, we’ll get a refund to you within 14 working days of your final statement.

If you’re staying with OVO and have extra credit in your account

You can ask for a refund if your balance is £25 – or more – higher than one month’s Direct Debit. 

Here’s an example where we WILL refund you:

  • Your monthly Direct Debit is £50.
  • Your account balance is £80 in credit.
  • The excess is £30.
  • We could refund you £30.

And an example where we WON’T:

  • Your monthly Direct Debit is £50.
  • Your account balance is £60 in credit.
  • The excess is £10.

We won’t refund you anything, as your excess is less than £25.

How do I apply for a refund?

It’s best to apply for a refund when you’ve recently received a statement that’s based on accurate meter readings – not estimates. 
Getting a refund in 4 easy steps:

  • Take a look in My OVO to see when your next statement is due – find help to log in here.  
  • If you don’t have a smart meter, give a new meter reading a day before your statement is due. We’ll need a reading for gas and electricity if you’re on a dual fuel contract.
  • Wait for your statement and check your balance to see if your account is in credit. Thanks to those readings, it should be really accurate.
  • Request your refund in My OVO.

As long as you’ve met the criteria listed at the top of this page, we’ll pay your refund into your bank account within 7 working days. If you let us know in advance, we can also refund you by cheque, which will take 10 working days to process. 
 

How do I check my balance?

It’s really easy – just log into My OVO.
 

How do I close my OVO account and get a refund?

You’ll need to begin switching to another energy company and they’ll let us know you’re leaving. Once you’ve switched, we’ll then send you a final statement within 6 weeks. If you’re due a refund after we’ve sent your final statement, we’ll pay it into your bank account within 14 working days.

Related FAQs

Payments

Find out everything you need to know about Direct Debits – and every other way to pay.

Energy bill breakdown

Discover the different elements that make up your energy bill.

Debt and energy assistance

Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.

Annual statements

Discover what they are – and why we send them.

Winter Fuel Allowance

Discover what it is, how to claim it – and lots of other helpful stuff.

Energy bills explained

Find out how to read your OVO energy bill – and what all the different bits mean.

OVO Interest Reward

OVO Interest Reward is where we pay you interest on your credit balances.

The Warm Home Discount (WHD)

Find out what it is, how you get it – and everything in between.

Cold Weather Payments

Find out what they are, how you qualify – and everything else you need to know.

Statement history

Find out how to get a copy of your statement – and how to ‘go paperless’.

Feed-in-tariffs

From what they are and how to apply, to everything else you need to know.

Need help filling in your FIT form?

No problem. Help is right here!

Direct Debit reviews explained

Everything you need to know about Direct Debit reviews.

Setting up and editing your Direct Debit

See how you can set up your new direct debit or edit your existing details.

How do Direct Debits work?

See how we calculate your Direct Debit amount and why it might change over the course of your contract.

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close