search-small user-small hamburger-menu close scroll-down star2 blog linkedin facebook twitter instagram plus Icon/lost-search/ic_lost-search_24

Smart Meter code of practice

The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.

The Smart Metering Installation Code of Practice is designed to ensure that any energy customer getting a new smart meter can depend on a high standard of service at all times during the installation process. You can view the Smart Code of Practice and find out more here. You can view the Smart Code of Practice and find out more here.

If you’re getting a new smart meter, the Code means we also have to make sure you’re given all the information you need. Before the visiting engineer leaves, they will run through everything with you, showing you how to use, and make the most of, all your new smart metering kit. 

They’ll make sure you know how to use it to improve the energy efficiency of your home, which in turn can cut your energy bills. 

The ‘best practice’ rules and guidelines in the SMICoP have been laid down by Ofgem, the Office of Gas and Electricity Markets. They are the government department tasked with regulating all UK gas and electricity providers and making sure you get a fair deal and excellent service.

At OVO Energy, we have of course signed up to the SMICoP. But naturally we would always do our best to ensure our engineers are fully trained to give you an excellent service, even if the Smart Code of Practice didn’t exist.

The Code covers several aspects of the installation process, including: 

  • Showing you how to use your smart equipment so that you get the maximum value from it.
  • Ensuring that our installers are trained to the highest standards.
  • Making sure any communications we send you provide all the information and facts you need.
  • Providing the right service and support for anyone who is vulnerable or needs special help.
  • Advising you on ways you can monitor your energy use, and how you can use that information to become more energy efficient and reduce your energy bills.
  • Making sure we act promptly and keep you informed on progress if something goes wrong with your smart equipment.

Since the SMICoP emphasises our duty to give you all the information you need, here are a few useful links to get  you started:

Related FAQs

What do I need to do before my smart meter installation?

The first step to getting a smart meter installed is choosing a time slot for our engineer to visit.

Your smart meter installation

Find out what will happen after you’ve booked your smart meter installation – and what you’ll need to do on the day.

Smart meter troubleshooting

Discover what to do if your smart meter isn’t working as it should.

In-home displays

Find out what one is – and how it can help you manage your energy better.

Smart Relay device

Discover what one is and how to install it.

After your smart meter installation

Now you’ve got your brand new smart meter, find out everything from how to read its screen to what ‘no HAN’ means.

In-Home Display troubleshooting

Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.

Smart meters and safety

Let’s put your mind at ease about smart meters and your health, data and privacy.

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close