Smart Meter code of practice

The Smart Metering Installation Code of Practice is designed to ensure that any energy customer getting a new smart meter can depend on a high standard of service at all times during the installation process. You can view the Smart Code of Practice and find out more here.

If you’re getting a new smart meter, the Code means we also have to make sure you’re given all the information you need. Before the visiting engineer leaves, they will run through everything with you, showing you how to use, and make the most of, all your new smart metering kit. 

They’ll make sure you know how to use it to improve the energy efficiency of your home, which in turn can cut your energy bills. 

The ‘best practice’ rules and guidelines in the SMICoP have been laid down by Ofgem, the Office of Gas and Electricity Markets. They are the government department tasked with regulating all UK gas and electricity providers and making sure you get a fair deal and excellent service.

At OVO Energy, we have of course signed up to the SMICoP. But naturally we would always do our best to ensure our engineers are fully trained to give you an excellent service, even if the Smart Code of Practice didn’t exist.

The Code covers several aspects of the installation process, including: 

• Showing you how to use your smart equipment so that you get the maximum value from it.
• Ensuring that our installers are trained to the highest standards.
• Making sure any communications we send you provide all the information and facts you need.
• Providing the right service and support for anyone who is vulnerable or needs special help.
• Advising you on ways you can monitor your energy use, and how you can use that information to become more energy efficient and reduce your energy bills.
• Making sure we act promptly and keep you informed on progress if something goes wrong with your smart equipment.

Since the SMICoP emphasises our duty to give you all the information you need, here are a few useful links to get  you started:

• Find out more about the benefits of smart meters.  
• Get some useful energy saving advice.
• Discover how we protect the data we collect from your smart meter and keep it confidential.
• Check out our range of in-depth OVO guides.