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Smart Meter code of practice

The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.

The Smart Metering Installation Code of Practice is designed to ensure that any energy customer getting a new smart meter can depend on a high standard of service at all times during the installation process. You can view the Smart Code of Practice and find out more here. You can view the Smart Code of Practice and find out more here.

If you’re getting a new smart meter, the Code means we also have to make sure you’re given all the information you need. Before the visiting engineer leaves, they will run through everything with you, showing you how to use, and make the most of, all your new smart metering kit. 

They’ll make sure you know how to use it to improve the energy efficiency of your home, which in turn can cut your energy bills. 

The ‘best practice’ rules and guidelines in the SMICoP have been laid down by Ofgem, the Office of Gas and Electricity Markets. They are the government department tasked with regulating all UK gas and electricity providers and making sure you get a fair deal and excellent service.

Related FAQs

What do I need to do before my smart meter installation?

The first step to getting a smart meter installed is choosing a time slot for our engineer to visit.

Your smart meter installation

Find out what will happen after you’ve booked your smart meter installation – and what you’ll need to do on the day.

What should I expect when an OVO engineer needs to visit my home?

Find out what happens when one of our engineers visits you, and how you can feel relaxed and secure about letting them in.

At OVO Energy, we have of course signed up to the SMICoP. But naturally we would always do our best to ensure our engineers are fully trained to give you an excellent service, even if the Smart Code of Practice didn’t exist.

The Code covers several aspects of the installation process, including: 

  • Showing you how to use your smart equipment so that you get the maximum value from it.
  • Ensuring that our installers are trained to the highest standards.
  • Making sure any communications we send you provide all the information and facts you need.
  • Providing the right service and support for anyone who is vulnerable or needs special help.
  • Advising you on ways you can monitor your energy use, and how you can use that information to become more energy efficient and reduce your energy bills.
  • Making sure we act promptly and keep you informed on progress if something goes wrong with your smart equipment.

Since the SMICoP emphasises our duty to give you all the information you need, here are a few useful links to get  you started:

Related FAQs

What do I need to do before my smart meter installation?

The first step to getting a smart meter installed is choosing a time slot for our engineer to visit.

Your smart meter installation

Find out what will happen after you’ve booked your smart meter installation – and what you’ll need to do on the day.

Smart meter troubleshooting

Discover what to do if your smart meter isn’t working as it should.

In-home displays

Find out what one is – and how it can help you manage your energy better.

Smart Relay device

Discover what one is and how to install it.

After your smart meter installation

Now you’ve got your brand new smart meter, find out everything from how to read its screen to what ‘no HAN’ means.

In-Home Display troubleshooting

Discover all sorts of information about your IHD – from how to switch it on to learning what all the buttons do.

Smart meters and safety

Let’s put your mind at ease about smart meters and your health, data and privacy.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

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