The Smart Metering Installation Code of Practice (SMICoP) is a set of rules and standards to be followed when installing a new smart meter.
The Smart Metering Installation Code of Practice is designed to ensure that any energy customer getting a new smart meter can depend on a high standard of service at all times during the installation process. You can view the Smart Code of Practice and find out more here.
If you’re getting a new smart meter, the Code means we also have to make sure you’re given all the information you need. Once the engineer has connected your smart meter, they will run through everything with you, showing you how to use, and make the most of, all your new smart metering kit.
They’ll make sure you know how to use it to improve the energy efficiency of your home, which in turn can cut your energy bills.
The ‘best practice’ rules and guidelines in the SMICoP have been laid down by Ofgem, the Office of Gas and Electricity Markets. They are the government department tasked with regulating all UK gas and electricity providers and making sure you get a fair deal and excellent service.
At OVO Energy, we have of course signed up to the SMICoP. But naturally we would always do our best to ensure our engineers are fully trained to give you an excellent service, even if the Smart Code of Practice didn’t exist.
The Code covers several aspects of the installation process, including:
Since the SMICoP emphasises our duty to give you all the information you need, here are a few useful links to get you started:
Coronavirus update: We are now taking bookings for smart meter appointments again – with strict safety measures in place. We can only carry out appointments where it’s safe to do so. This means we still won’t be carrying out non-emergency appointments in homes where anyone is at high risk or in a shielding group. We install smart meters because they help you to manage your energy better. Smart meters send readings automatically, so you get more accurate bills, and a clearer understanding of how you’re using energy.
We install smart meters because they help you to manage your energy better. Smart meters send readings automatically, so you get more accurate bills, and a clearer understanding of how you’re using energy.
Find the answers to some of the most common smart meter problems, with our handy Smart Meter troubleshooting guide.
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Let’s put your mind at ease about smart meters and your health, data and privacy.