OVO HomePlan
We’re here to help
Just call us:
| General enquiries | 0800 012 1232 |
| 24 hour emergency helpline | 0800 012 1232 (Option 1 for new faults and existing claims) |
| Questions about your policy | 0800 012 1232 (Option 3 for customer service) |
| Boiler service appointments | 0800 012 1232 (Option 2 for our services department) |
| National Gas Emergency Service | 0800 111 999 |
You can also:
- Write to us at: OVO HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX
- Or, email us at [email protected]
What’s next after you get in touch
We aim to get back to you as soon as possible to acknowledge your complaint. We’ve got up to 8 weeks to make a decision but we’ll keep you updated on the progress.
How to make a complaint about your cover
All you need to do is:
- Call us on on 0800 012 1232
- Email us at [email protected]
- Write us at OVO HomePlan Ltd, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX
What happens next
We aim to get back to you as soon as possible to acknowledge your complaint. We’ve got up to 8 weeks to make a decision but we’ll keep you updated on the progress.
If you’re unhappy with how we handled the complaint, please don’t hesitate to tell us. Alternatively, you could also take this to the Financial Ombudsman Service (FOS). They’re an independent service sorting out complaints between consumers and businesses in the UK.
Their contact details are:
- Phone: 0800 023 4567
- Email: [email protected]
- Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
How to make a complaint about your boiler service
Just contact us via:
- Phone: 0800 012 1232 (free from the UK, business phones may be charged)
- Email: [email protected]
- Post at: Complaints Department OVO HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX
What happens next
We’ve got up to 8 weeks to find a solution for you, but we aim to do it as soon as possible. We’ll keep you updated in the meantime.
We learn from our mistakes, so please know we’ll use your complaint to better our customer service for the future – to make sure this won’t happen again.
If you’re unhappy with our solution, you can ask UtilitiesADR for help – they offer free support and advice for dispute resolution. If you’ve bought a product or service online, you can also visit the European Commission’s platform to help find a solution to your problem.
This is our complaints data summary – published in line with the Financial Conduct Authority guidelines.
OVO Energy Ltd, trading as OVO HomePlan, is an appointed representative of CORGI HomePlan Ltd (for general insurance distribution) which is authorised and regulated by the Financial Conduct Authority under firm reference number 824122. CORGI HomePlan Ltd and OVO Energy Ltd are part of OVO Group Ltd.
OVO Energy Ltd is registered in England and Wales company number 06890795. Registered office at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.