Charge Anytime new charger beta: terms and conditions

These terms and conditions relate to the Charge Anytime new charger beta. This beta tests the compatibility of chargers that are currently not compatible with Charge Anytime. The goal is to make Charge Anytime available to these chargers in the future (the Trial).

1. About these Terms

1.1 These Charge Anytime new charger beta terms and conditions (the Terms) form the agreement between you and us:

(a) “You” are the person who has signed up to the Trial;

(b) “OVO”, “we”, “us” or “our” is OVO Energy Limited. Our address is 1 Rivergate, Temple Quay, Bristol, United Kingdom, BS1 6ED.

These Terms are specific to the Trial. They are separate to the OVO Core Terms and Conditions (Core Terms), the Charge Anytime Terms and Conditions, the Charge Anytime beta Terms and Conditions (Vehicle betas only). They are also separate to any specific terms which may apply to the tariff you are on and apply in addition to these terms.

In order to participate in the Trial you must agree to these Terms in addition to the standard Charge Anytime Terms and Conditions.

Capitalised terms used in these Terms will have the same meaning given to them in the Charge Anytime Terms and Conditions unless otherwise stated.

2. About the Trial

2.1 To be eligible for the Trial you must have a charger listed as “Beta” under Compatible Charge Anytime EVs and smart chargers. You must also meet the eligibility criteria for Charge Anytime (except for the requirement to have a compatible EV listed within clause 6.1 of the Charge Anytime terms and conditions). We may cap eligibility to limit the number of customers taking part in the trial. Therefore, trial places may only be available on a first come first served basis.  

2.2 The Trial will last for a maximum period of 6 months from the date the Trial begins (which we will let you know via an email) (the Trial Period) unless it’s ended earlier by us in accordance with these Terms or you decide to leave the Trial.

2.3 You accept that this is a trial offering, and that the purpose of the Trial is to assess the viability and effectiveness of providing the Charge Anytime add-on to owners of the newly Unlocked Chargers (an ‘Unlocked Charger’ being one that is compatible with Charge Anytime). As such, you accept that the Charge Anytime add-on may not operate properly or be fully functional, for which neither we, nor our partners will be liable. (But if any of these arise, we'll try to minimise their impact on you).

2.4 We may end or make changes to the Trial at any time but we’ll let you know in advance before we do so. We may also make changes to these Terms, but we will let you know of any changes in advance if we feel that these changes will have a negative impact on you.

2.5 You may terminate your participation in the Trial at any time in accordance with clause 10 of the Charge Anytime add-on terms and conditions. We will ask you to provide OVO & Kaluza with feedback and the factors that led to you terminating your participation.

2.6 You agree that the OVO Group (including OVO & Kaluza) may collect relevant technical and usage data from you about your experience during the Trial strictly for the purposes of service and functionality improvement and trial evaluation. This will be done in accordance with our Privacy Policy. 

2.7 You agree to let the OVO Group (including OVO & Kaluza) contact you about your experience during and after this Trial in order to collect feedback, and to improve the user experience. Any data you submit is optional and will be used strictly in accordance with the OVO Privacy Policy.

2.8 Except where liability cannot be limited by law, we will not be liable to you for any loss or damage you may suffer as a result of participating in this Trial.

2.9 The Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Last Updated: 22 May 2025