OVO Member Special Terms and Conditions
Last Updated: 10th August 2021
These terms and conditions apply if you’ve chosen, and we’ve agreed to supply you, on our OVO Member Special plan.
These terms and conditions are in addition to, and do not replace, our Core Energy Supply Terms and Conditions https://www.ovoenergy.com/terms (Core Terms)
In the event of any conflict between these terms and the Core Terms, these terms will take precedence.
Any terms defined in the Core Terms will have the same meaning when used in these terms.
1. WHAT IS THE OVO MEMBER SPECIAL PLAN?
The OVO Member Special plan is available by invitation only and is designed to reward our loyal members who chose to renew their fixed plan with OVO Energy.
In order to be eligible to take up, and remain on, our OVO Member Special plan you must meet each of the following criteria:
a) Be an existing OVO Energy member
You must be receiving your energy supply from us, trading as OVO Energy. This means that on the date that you apply to be supplied by us on the OVO Member Special plan, you must already be receiving your gas and electricity or just your electricity supply from us via our OVO Energy brand. This does not include where we are supplying you energy under our other brands.
b) Be renewing from a specified OVO fixed energy plan
On the date that you apply to be supplied by us on the OVO Member Special plan, you must be in the renewal window (at OVO this is 53 days prior to the last day that your fixed term ends) for one of OVO’s fixed energy plans:
- Better Energy
- 2 year Fixed Plan
For clarity, members renewing from OVO Member Special, Better Smart, EV Everywhere or OVO Drive plans (or plans that succeed those plans) are not eligible for the OVO Member Special plan.
Note that the eligibility criteria for this plan changed on 10 August 2021. If you had already switched to the OVO Member Special plan from Better Smart prior to this date, you are still entitled to remain on your OVO Member Special plan.
c) Be within 12 weeks of rolling onto OVO’s Simpler Energy plan
You have rolled onto OVO’s Simpler Energy plan from any of the OVO fixed term plans named in section 2b above within the last 12 weeks.
d) Be a dual fuel or Electricity only member
You will need to have a dual fuel or electricity only supply with OVO. If you only have gas supplied by OVO you are not eligible.
e) Account management
You agree to receive all communications from us electronically, including bills, price changes and other information about your account, and any other notices we need to send you. We may send this information to you via your online account dashboard, within our mobile app or to your nominated email address. This includes documents relating to your core energy supply, such as changes to terms and conditions, bills and statements, price change and contract end notices and plan information labels. You waive your rights to receive our communications by any other means.
This won’t apply:
- where you’re on the Priority Services Register (see ovoenergy.com/help/priority-services-register for more information); or
- if we agree that digital communications are not right for you due to circumstances beyond your control.
Unless the exceptions above apply, we may charge you an administration fee for postal communications in line with our energy charges list here ovoenergy.com/energy-charge-list.
You agree to give us accurate personal details, including your nominated email address, and to keep these details up to date. You’re responsible for the continued accuracy and validity of the email address you supply.
f) Payment by Direct debit
You must pay your bills by Direct debit. See section 3 for further details.
g) Other requirements
- comply with these terms and conditions and the Core Terms https://www.ovoenergy.com/terms
If at any time you don’t meet any of the above eligibility criteria, we may end this agreement for the OVO Member Special plan and transfer you to the cheapest variable energy plan available for your meter type and payment method. In that case you might pay higher unit prices and standing charges on a variable energy plan, and these could change at any time.
3. ENERGY CHARGES
3.1 Your energy charges will be fixed for a period of 12 months from your plan start date. Your plan start date will be the date your electricity and/or gas supply(ies) transfers from your previous tariff.
3.2 Your energy charges will be on a single standing charge and unit rate basis (or two unit rate basis for metered economy 7 electricity) and will be based on our prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).
3.3 You agree to pay VAT and any other taxes or duties at the applicable rate. We’ll also charge you any amount that we have to include on your bill (for example, if the government sets up a scheme for members to pay for energy-efficiency measures through energy bills).
4. PAYING US
4.1 You must pay your bills on time and in accordance with Section 7 of our Core Terms.
4.2 This includes:
a Direct Debit of at least the recommended amount (or more) is successfully taken on the due date set out in your Direct Debit instruction;
you’ll keep your energy account in credit by paying for the supply in advance
4.3. If you don’t comply with this section 4, we may (in addition to the solutions set out in our Core Terms) end this agreement and your membership of the OVO Member Special plan and transfer you to the cheapest variable energy plan available for your meter type and payment method. In that case you might pay higher unit prices and standing charges on a variable energy plan and these could change at any time. You may not be able to switch back to the OVO Member Special plan at any point in the future.
5. PLAN TERM
Your OVO Member Special plan will end:
i. 12 months after the plan start date (Fixed End Date); or
ii. immediately when you move home, change to another OVO Energy plan or change supplier.
6. EARLY EXIT FEE
If you change your supplier or plan for electricity or gas, or both, before the Fixed End Date, we may apply a termination fee of £30 in respect of each such fuel (Early Exit Fee). You agree to pay any such Early Exit Fee and agree to us taking this fee by Direct Debit.
7. END OF YOUR FIXED PLAN
7.1 If your fixed energy plan ends and you haven’t asked us for a new energy plan:
- we’ll automatically transfer you to the cheapest variable energy plan available for your meter type and payment method (this may mean that you pay more for your energy than under the OVO Member Special Plan); and
- you might pay higher unit prices and standing charges on a variable energy plan and these could change at any time
If within 20 working days of the end of your fixed energy plan you:
- decide to leave us and your new supplier notifies us that you’re switching and that switch takes place within a reasonable period; or
- you enter into a new energy plan with us
then we’ll keep your charges the same until you switch to your new supplier or start your new energy plan.
8. OTHER THINGS YOU SHOULD KNOW
Changes to these terms and conditions – we may change these terms and conditions at any time in line with our Core Terms.
This plan is subject to availability. Admission onto the plan is at our absolute discretion even if you meet the eligibility criteria.
We reserve the right to amend or withdraw the OVO Member Special plan at any time. In the event that we withdraw the plan or make any changes which put you at a material disadvantage we will always provide you with 30 days’ written notice.