OVO Referral Programme Terms and Conditions
These are the terms and conditions (the Terms) for our Friends and Family Referral Programme . Please read these Terms carefully. These Terms are in addition to, and do not replace, our Core Energy Supply Terms and Conditions (Core Terms).
All defined terms in our Core Terms will have the same meaning when used in these Terms unless otherwise stated.
1. What is the Referral Programme?
1.1 The Referral Programme is our way of rewarding existing OVO energy customers (Referrers) for introducing their friends and family to OVO. Referrers who successfully refer a new customer (Referees) to OVO through their personalised link, may receive a reward, as outlined in these Terms. Similarly, Referees who joined OVO through a valid referral link, may also be eligible for a reward (the Programme).
1.2 By entering the Programme, you agree to these terms and conditions. They are separate from any other contracts you and any Referees may have with us.
2. How it works
2.1 When you successfully refer a friend or family member to OVO via your personalised link, both you (the Referrer) and your referred friend (the
Dual Fuel Referral: If the Referee signs up for both electricity and gas, you’ll each receive a £50 energy credit applied to your energy account.
Single Fuel Referral: If the Referee signs up for either electricity or gas only with OVO Energy, you’ll each receive a £25 energy credit applied to your energy account.
2.2 The Credit will be applied to your energy account typically within 90 calendar days after the Referee successfully switches their energy supply to OVO. Referrers and Referees must each be eligible as set out in section 3 of these Terms.
3 Eligibility Criteria
3.1 To receive the Credit, the Referrer and the Referee will each need to continue to meet the Eligibility Criteria set out in clause 3.3 below, until the Credit is applied.
3.2 You can refer friends and family by sharing your unique referral link (Personalised Link) with them. You’ll find this in the account section of the OVO app. We’ll notify you if a Referee uses your Personalised Link to sign up to OVO.
3.3 You won’t be eligible to refer customers to OVO and/or you won’t be eligible to receive Credit under the Referral Programme if:
- As a Referrer, you’re not an existing OVO energy customer; -As a Referer, you don’t have a credit meter;
-The Referee, or the property they wish to supply, is already an OVO energy customer. We can refuse to set up a new account if there’s already one open for the Referrer;
- The Referee is a pay as you go (prepayment meter) customer;
- The Referee does not set up a direct debit or does not make a successful direct debit payment within 90 calendar days of their supply start date;
- Either the Referrer or the Referee cancels their energy agreement with OVO before the Referee’s supply start date, before their first successful direct debit payment or within 90 calendar days of their start date;
- The Referee has been an OVO energy customer within the last 3 months;
- You don’t make the referral through your unique Personalised Link or the Referee signs up to OVO via a route other than using your Personalised Link. Referrals made in any other way - such as if the Referee signs up to OVO via a third-party website (like a price comparison website), or if they claim the Credit after sign-up - will not be eligible for the Credit; or
- We suspect you’re sharing or advertising your Personalised Link to people you don't personally know, or are attempting to profit from the Programme commercially, rather than for personal use (acting in bad faith or gaming the Programme).
3.4 We may review accounts showing unusual activity, especially if we receive complaints.
3.5 You and your Referees must not use any of our graphics or logos when sharing or posting a Personalised Link and agree not to use a Personalised Link in any way that could damage our brand.
3.6 You will not hold yourself out to a Referee that you represent us or our brand or any of our affiliates.
3.7 If we suspect wrongdoing, we reserve the right to deactivate your Personalised Link or move you to a different arrangement at any time.
3.8 Eligibility for the Programme is at our discretion and we reserve the right to remove this if we believe that any customer is ineligible for any reason.
4. The Referral Programme Reward
4.1 The Credit is applied directly to both your and the Referee’s energy account. There’s no cash alternative. The Credit will show as “Refer a Friend” on account statements or communications.
Do I need to do anything to receive the Credit?
4.2 You don’t need to do anything to activate the payment of the Credit(s). Both your and the Referee’s accounts will be automatically credited, typically within 90 days of each successful referral and once the Referee’s first month’s Direct Debit has been successfully taken.
5. What if I switch away from OVO?
5.1 You’re free to switch away at any time (unless your account is in debt, in which case we may stop your switch until the debt is cleared, in accordance with our Core Terms ).
5.2 If the Referee switches away within their cooling off period or within the first 90 days after joining, neither of you will receive the Credit. If the Referee does not set up a Direct Debit, or the Referee’s Direct Debit is not successfully taken neither of you will receive the Credit.
5.3 If you switch away after receiving the Credit and are in debt, any Credit paid to you will go towards this debt.
6. General
6.1 This Referral Programme is subject to availability and we reserve the right to make changes to the Programme and these Terms at any
time, including amending or withdrawing the reward value. If we make a change which disadvantages you, we’ll give you reasonable notice before the change happens.
6.2 We reserve the right to remove or temporarily suspend the Programme if, in our reasonable opinion, we suspect any breach of these Terms or our Core Terms.
6.3 We won’t be liable to you for any loss you may incur as a result of your participation in this Programme.
6.4 These Terms and Conditions are governed by the laws of England and Wales if you live in England and Wales and by the laws of Scotland if you live in Scotland.
6.5 We need to collect certain information about you in order to provide the Programme and if applicable supply you with energy and manage your account. We take the protection of your personal data very seriously and want you to feel comfortable with how it’s used. We’ll use your personal data in line with our Privacy Policy, please see ovoenergy.com/privacy-policy for more information about how your data is collected and used.
8. Contact Us
If you have any questions about the Programme, please contact our Customer Services department on 0330 303 5063 or see our help centre.