Your energy supply is safe and sound

There’s been a lot in the news about the energy market recently. We just want you to know that your energy supply with OVO Energy is perfectly safe and secure. 

These handy FAQs are here to reassure you.

Your questions answered

We understand you may have seen a lot in the news about the energy market. We want you to know that OVO Energy is in a stable position and your energy supply is safe. Our number one focus is on keeping you warm and safe this winter. And, as always, we’ll be in touch if we have any updates. 

To learn more about what’s happening with the energy market, check out this useful blog post.

Your energy supply with OVO Energy is safe and secure. Nothing has changed and you don’t need to do a thing. This blog post explains more about it all.

If you have a fixed plan with us, there won’t be any changes to your energy prices before your contract ends. If you’re on a variable plan you’ll have received a communication from us already about price rises that take effect on 1 October. Our focus will be on doing everything we can to support all our members, especially those in vulnerable situations.

You don’t need to do a thing. OVO Energy is in a strong position and your energy supply is safe. We realise there’s a lot in the news about the energy industry, but we’ve taken lots of steps to make sure your winter supply will be uninterrupted. Our friendly team will do everything they can to make the colder months as cosy and comfortable as possible.

We can reassure you, your switch will be absolutely fine. Once you’ve started the switching process everything is handled by your new supplier (that's us!), so it’s all under control. The only thing that could be delayed is getting any credit balance back from your old supplier. The good news is that your credit is protected by rules set out by the regulator, Ofgem – so you won’t lose it. There might just be a delay transferring it to us.

Ofgem has published this helpful article with some more information on what to expect, if you’re in this situation.

The best thing to do is get in touch with us, and we’ll try and cancel the switch. Or, if you’ve already moved to the new supplier and you’re still in your cooling-off period you can contact them (if you can) and ask them to cancel it.

If you’re no longer in your cooling-off period or for some reason the supplier doesn’t allow us to take over your energy, you’ll stay with that supplier. But only until Ofgem appoints you a new one. The important thing to know is that your supply will not be interrupted – and your new supplier will be in touch once Ofgem gives them the go ahead to contact you.

Ofgem has published this helpful article with some more information on what to expect, if you’re in this situation.

If you're looking to join OVO Energy, you can find our current selection of available tariffs online at https://switch.ovoenergy.com/

Natural gas prices have been rising across the globe this year. Affecting the UK and Europe, as well as other countries too. It’s being caused by large increases in price for gas. And that’s been triggered by lots of things, like economies switching back on again after COVID-19. You can read more about it all here.

Sadly, some energy suppliers have been caught out by the sudden increase in gas and electricity prices – and they’ve sadly gone out of business. We want to reassure you that, OVO Energy is in a good position for winter and your energy supply is safe. We buy lots of our energy ahead of time, so we’re not as affected as other suppliers who trade differently.

Recently, wholesale natural gas prices have been pushed up by many factors. They’ve been rising across the globe, caused by lots of things – like a slowdown in wind energy, the UK’s relatively low levels of gas storage capacity, and economies switching back on again after Covid-19. 

Unfortunately, this is affecting all energy suppliers. You can read more about all this in our blog post here.

Our team is specially trained to help anyone worried about paying their bills this winter. There are lots of ways we can help, so do call us if you’re struggling. The Ofgem website outlines helpful resources too. And the following organisations offer brilliant support if you need help with energy-efficiency and bills.