Pay As You GoManaging debt
How can I check my debt balance or repayment rate on my meter?
If you’re repaying a balance through your meter, you may want to check how much of the balance is remaining and your current repayment rate. We’ve covered how to do this depending on your meter type below.
If your repayment rate is no longer suitable, the first thing to do is get in touch with us. We can work out a repayment plan that works for you.You can reach us by clicking the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669.
If you have a smart meter
The easiest way to check this is on your In Home Display (IHD):
Press the menu button and use the arrows to flip through the menus until you see 'debt'
Select OK on the relevant fuel to see info on your debt and repayment rate
If you have a traditional electricity meter
In order to check this you’ll need to insert your card/key into the meter and press the blue button scroll through to the correct screen.
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| R or 7 | The amount of emergency credit available on your meter |
| S | Your total debt remaining |
| T | The amount of debt you’ve agreed to pay back each week |
If you have a traditional gas meter
In order to check this you’ll need to insert your card/key into the meter and press the red button scroll through to the correct screen.
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| 00 | The amount you last topped-up. |
| 01 | The amount of money that was taken from your last top-up to pay towards your debt. |
| 02 | The amount that was taken from your last top-up to pay back any emergency credit used. |
| 03 | The amount of money from your last top-up that went on to your meter as credit for you to use. |
| 09 | Your tariff’s price per unit. |
| 10 | Your tariff’s price per unit. |
| 25 | The minimum weekly payment towards the amount you owe us. |
| 26 | The maximum weekly payment towards the amount you owe us |
| 27 | The total amount you owe us that you’re paying back through the meter. |
Our meter guides
If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.
