Pay As You GoPayments and topping upHelp with my meter

How do I know how much credit I have on my meter?

For SMETS1 meters (with a keypad), press 7 to see your balance. You can also press 5 to see any debt you have left to pay.

For SMETS2 meters (one with 2 buttons on the electricity meter and 3 buttons on the gas, such as our Aclara electricity or Flonidan gas smart meter) your balance will always display on your IHD home screen and on the screen of the meter itself.

How to identify the meter type you have:

MakeElectric Meter Serial NumberGas Meter Serial Number
AlclaraxxMxxxGxFxxxxx or ExFxxxxx

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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Still need help?

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