Pay As You GoHelp with my meter

I've lost my top-up key/card – what do I do?

You can get a new meter key/card from any shop that stocks replacement OVO Energy keys/cards.

But before you go, you’ll need to give us a call to let us know you’re going to get a new key/card. We’ll provide you with an 8-digit ‘TAG’ code within an hour. 

Give this code to the shop assistant and they’ll be able to set up your new key/card with our rates and other relevant information so you can register it when you get home.

If you don’t need to top-up urgently, we can send you an already programmed key/card in the post. You’ll get it within 3-5 days.

Before you add any credit with your new key/card, please register it in the meter. If you try to do a top-up before registering your key/card, the credit could be wiped.

You can call us on 0330 175 9669.

Opening hours

  • Monday to Friday: 8am to 8pm

  • Weekends: 9am to 5pm

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.