Pay As You GoHelp with my meter

I've lost my top-up card – what do I do?

You don't need a physical card in order to top up. If you still have the numbers (you can find these on an old top-up receipt), then you can top up online or on the OVO Energy Top-up app.

You can also input the numbers into your OVO Energy Top-up app, which will give you a barcode that you can use to top up at the shop.

Another option is to take your receipt to a shop, and they can use the top-up card numbers to do a manual top-up.

We charge £5 for replacement top-up cards. If you'd like us to send you one, let us know via chat. Just click the green chat icon on the bottom right of your screen.

If you have a traditional meter you'll need a new top up device. Please call 0330 175 9669 as soon as you can, so we can sort it out.

Opening hours

  • Monday to Friday: 8am to 6pm

  • Saturday, 9am to 2pm

Emergency only calls

  • Monday to Friday: 6pm to 8pm

  • Saturday, 2pm to 6pm

  • Sunday, 9am to 5pm

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut, or Pay As You Go emergency, get emergency help.